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with out seeing your set up not to easy,but lets try 1 your pump room is below surface of pool, make sure your pool level is high enough to return water to pump via the skimmer hole in side of pool at surface level. water should fil pump basket. check that you have a good seal on glass cover. no water in basket check if valve from pool is open still no water close valve fill filter chamber with a hose close glass cover start pump and open valve immediately. 2 pump room above pool level, close inlet valve fill pump filter with water close glass cover securely start pump and open valve. a good drawing of you equipment and its position relative to pool how and ware u connect vacuuming hose
The greatest odds are that you have a broken lateral or a few broken laterals. Another less likely cause for getting sand in your pool on filter setting is a cracked/broken stand pipe. This is the vertical pipe running through the center of your filter. Open, clean, rinse, inspect, repair/replace, fill halfway with water, add correct sand weight, and close back up. Always start back up with the key assembly(star valve) in the backwash position so that you don't pump any residual sand back in the pool. After running 15-25 seconds, turn off pump and set to filter position.
The pump does not need to be on during the fill process. You don't need to turn the pump on until the water level gets to the middle of the skimmer. The skimmer pulls water out of the pool to power the pump. It then goes through the filter and out the returns (jets) into the pool. If there is not enough water going to the pump (through the skimmer), the pump will run dry and burn up.
Do the families have the proper permits to add water to the public pool? If not should the time to acquire the permits be considered ?
Secondly, What is the temperature of the water coming out of the hoses, as cooler water will expand and fill the pool faster.
Considering all of the unknowns we can not solve for Time. Do you know how much water the Baxters are delivering to the pool? It appears they did not pay their Water bill.
Add enough water to bring the level halfway up the skimmer. Sounds like it's sucking in some air with water and that's what is causing the gurgling sounds.
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