Where can i find out how to send in my acer using a protection plan i purchased

If you provided the proper information to the repair center and they sent it to the wrong place, they are responsible for it. Also did you send any information to the address that it went to in order to see if they got it?

There is no replacement screen commercially available.

Recomend returning the unit to Best Buy for a different unit if you purchased the protection plan.

If you purchased the total notebook protection warranty with your notebook (and registered your extended warranty) any Acer repair depot should be able to send it to Acer for repair or replacement.

Unfortunately the standard one year warranty does not cover keyboards, or lcd screens.

Contact Compaq here:

http://h18000.www1.hp.com/cpq-country/cpq_support.html?jumpid=hpr_R1002_USEN

The lcd is going to need to be replaced, its a problem inside of the lcd with the cells cause they went bad. Here is the page that lists how you can get into contact with Acer in India: http://www.acer.co.in/acer/contact_us.do;jsessionid=31ABEE7886BD0A66F952CE7580094D6F.public_a_14c?LanguageISOCtxParam=hi&ctx2.c2att1=158&CountryISOCtxParam=IN&ctx1.att21k=1&CRC=3148546756 Call there tech support line and they will help you especially since your machine is under warranty.

It depends on the warranty you purchased. Most basic warranties do not cover accidental damage, such as the damage your laptop sustained. Your best bet is to contact Gateway directly - they will be able to determine your warranty coverage. (Or if you purchased through a store like Best Buy, take it to them.) If you do not have ADP, you would have to pay for the repairs out of pocket.

Greetings 4webbs,

You can do either of the following:;

1) Ask at your local store, then can sometimes look up your previous histories to see if you did indeed purchase a protection plan.

2) Call 1888BestBuy and ask for Consumer Relations. They should be able to check your purchase history also to see if you have a protection plan.

I hope this helps.

Thank you,

Dorothy
Go Ahead. Use Us.

It looks like that is the case. Here is what I pulled from thier website. Extended Service Plan (ESP)There's no doubt that your purchase was designed to give you years of use, however, an unexpected breakdown can mean serious "parts and labor" or replacement costs. Protect your investment by purchasing one of our new and improved Extended Service Plans! Benefits include:
• 100% coverage on Parts and Labor - with no deductible or hidden fees.
• Power surge protection for notebooks.
Extended Service Plan options for Desktops:
2-Year Desktop ESP 3-Year Desktop ESP Upgrade to:
2 years warranty on parts and labor
2 years technical support*
On-site service

Only $99.00 Upgrade to:
3 years warranty on parts and labor
3 years technical support*
On-site service

Only $139.00

Extended Service Plan options for Notebooks:

2-Year Notebook ESP 3-Year Notebook ESP Upgrade to:
2 years warranty on parts and labor
2 years technical support*
2 years of screen repair or replacement

Only $109.00 Upgrade to:
3 years warranty on parts and labor
3 years technical support*
3 years of screen repair or replacement

Only $189.00 Please note: Extended Service Plans may be purchased up to the end of the 12th month (364 days) from your desktop PC original purchase date. The extended warranty option is not available for all products/models. Refurbished units do not qualify. ESP coverage must not exceed a total of three (3) years from your date of purchase.
To Purchase an Extended Service Plan
You can purchase an Extended Service Plan by phone or online chat. You will be required to provide a credit card number and other requested information.

Live Chat Support—available 7 days a week, from 3 am to 12 midnight (PST)
Live Chat now features a new suite of tools that will allow our support agents to assist you more efficiently. With your permission, our representatives can now view and take control of your computer, check your system parameters and provide you with web pages to resolve your technical issues.