It keeps saying charge only my pc is not recognizing it in media transfer mode
You need to change your connectivity settings. From your home screen, press the icon at the bottom middle that looks like 16 white boxes in a square. From the apps menu, flip to the right (by flicking your finger to the left) until you can see the Settings icon (looks like a gray gear or cog. Press the settings icon. At settings, press "Connectivity". Look for a blue check in one of these boxes. I'm guessing that "Charge Only" is checked. Just check the top box, "Media device(MTP)" and you should be all set. Best of luck!
download the moto driver on their site and install it to your pc to navigate your fone. and the tools
SOURCE: w380 goes blank when connecting via usb in files transfer mode
Finally I got it to work. I had to fully charge my battery as I had noticed that when i was trying before the computer was trying to charge the battery. Once I had fully charged the battery and then attatched it to the computer put it into file transfer mode it was really easy. Anyway I hope you have managed to solve your problem.
SOURCE: USb cannot recognized
Your phone would normally come with software load this software onto your pc, if you do this then your pc will recongnize
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