Question about Hotpoint Aquarius WF220 Front Load Washer

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What does a 5 year guarantee cover

I have a repairman coming to fix the drum bearing during the week. However if he cant fix it, or reports that he can't fix it, I have to buy a new machine. I understand its not an easy job so he could just say that it wasnt repairable. Couldn't he? And why should I have to get a new machine if it's still under the 5 year guarantee?

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2 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
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Posted on Jan 02, 2017

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ngfam1
  • 639 Answers

SOURCE: Hotpoint WMA32 drum problem

DEAR FRIEND,
ngfam1 here for you!
I am happy to be of assistance!

This machine in three years ago in the UK cost 280 pounds
You probably can buy it today for half the money from then!

I suggest a new one and not that model which had a lot of problems! Speed Queen has the best warranty.And does 8 loads a week for 25 years.
They start at about $549 in the States!
Not sure if they sell it in the UK????


Here is a good service that I recommend to my customers,
in our 65 year old appliance business! they answer 24/7
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Good luck!
You will be fine now!

Thank You
Bless you,ngfam1
PS. PLEASE GIVE ME A GOOD RATING HERE ON FIXYA.COM BEFORE YOU SIGN OFF!

Posted on Aug 26, 2008

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Unfortunately, the repairman is probably correct. If the rear tub bearing goes bad on these washers, or if one of the spin basket drum supports breaks, it usually requires the replacement of the internal spin basket. One simple test you can do yourself is to open the washer door and place your hand inside the drum at the 12 o'clock (top) position. Push straight up and release. If there is any play in the drum, this usually means one of the rear spin basket supports has broken, or the rear bearing is bad. Unfortunately, the only way to make this determination is to take the washer part and remove the outer drum shells. If the spin basket supports are intact, the drum bearing is molded into the rear drum shell. The bearing usually is not removable, which requires the replacement of the entire back shell. This is a maintenance intensive repair that usually takes a trained technician about 2 hours to complete. Even if you attempt the repair on your own, the spin basket alone costs over $300. The rear tub shell (with the bearing) is about $345. You may try contacting the manufacturer to see if there is a warranty on the spn basket. You can use the following link to see what warranty informaiton may be available on your appliance:

http://www.sears.com/shc/s/nb_10153_12608_NB_CSwarrantyinformation?adCell=W3&i_cntr=1292622625154

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I do not necessarily agree with the repairman's assessment on the drain pump, however. If the drum slipped off the support mount springs while running, the washer would not have completed the cycle and would have shut down. This would have left any water that was already in the tub unable to be drained. If the tech performed a diagnostic test AFTER the drum was put back in place and the water still would not drain, there should have been an error code present on the front panel display of either "F02, F21, or "SUD".

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THANK YOU!


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