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Brand new hp color cartridge is not printing magenta--prints yellow and cyan just fine. What's the deal? It shows all three colors on the metalic band, so that makes us think it's not a problem of it being dried out. Could it be something inside the printer that is causing the problem instead of the cartridge itself?
I am having the same problem - getting all colors to print but magenta
I had taken an old cartridge and gotten refilled, I tried to print yesterday and actually took it back and said it was missing the magenta - knowing what I know now, I would have skipped this step b/c I'm still not getting magenta. They ran a test page at the store and it printed so i'm afraid it's my printer. I've run the cleaning processes but still not printing. when i first took the cartridge out I ran a wet paper towel over it and all 3 colors came out, however, after cleaning and doing the same thing again, I'm only getting cyan/yellow. I'm going to run to the store and buy a new cartridge and cross my fingers that it's not what it seems to be...my printer. I am having the same problem - getting all colors to print but magenta
I had taken an old cartridge and gotten refilled, I tried to print yesterday and actually took it back and said it was missing the magenta - knowing what I know now, I would have skipped this step b/c I'm still not getting magenta. They ran a test page at the store and it printed so i'm afraid it's my printer. I've run the cleaning processes but still not printing. when i first took the cartridge out I ran a wet paper towel over it and all 3 colors came out, however, after cleaning and doing the same thing again, I'm only getting cyan/yellow. I'm going to run to the store and buy a new cartridge and cross my fingers that it's not what it seems to be...my printer.
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The purchased ink cartridge did the trick - i won't refill an old cartridge again, or atleast not until the inks are more common between all brands (store stated that the densities of inks are different and getting old ones refilled don't take this into consideration). I bought a cleaning kit but didn't open it - i'll take it back b/c it wasn't needed.
Try cleaning contacts with a lint-free cloth or pencil rubber , touch the nozzle area with a cloth dampened with WATER, see if magenta appears. If nothing works, change cartridge...
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This printer having four cartridges and two print heads.Each print head having two pens, black, yellow & magenta,cyan. As you said yellow & black are OK.. So replace Magenta & Cyan print head..
This model printer has only two slots for ink cartridges. One is for a black ink cartrigde and the other is for a tri-color cartridge which contains cyan, magenta and yellow inks. This tri-color cartridge has run out of yellow ink, you need to replace this tri-color cartridge.
This is the cartridge color problem, if you've refilled the cartridge, there must be proportion problem (magenta/yellow/cyan), or if you print dark colors like green or blue (which uses cyan and yellow mostly) and never use the red or other color (magenta and black), cyan and yellow might have finished up. If you can refill it proportionately, go ahead, but i would suggest you to purchase new cartridges and install.
Good luck.
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maybe the cartridge is wrong, release it and clean the electrical contacts, put them again one by one, if notting happen, try this
Solution
As the printer operates, it moves ink from the ink cartridges into a printhead reservoir. The printer does not deliver a message when an ink cartridge goes empty, because it still has ink in the reservoir. The printer continues printing until the ink level in the reservoir falls to a first trigger point - then a message appears advising the printer owner to Replace Cartridges Soon . At this point, other cartridges that are empty but have not reached the trigger point are also mentioned in the message, to save trips to the retailer. After the first trigger point, the printer can continue printing until ink levels in the reservoir reach a second trigger point. At the second trigger point there is only enough ink left to perform vital servicing tasks, and a new message appears, saying Ink Cartridges Empty . The options offered depend on the usable inks remaining. If no options are offered, the cartridges indicated must be replaced before printing can continue.
The Ink Cartridges Empty options are described in the table below:
Ink colors outOptionPrint mode possible
All
Cancel
None
Black
AND
Cyan, Magenta, or Yellow (any or all)
Black only
Continue with other colors
Cyan/Magenta/Yellow mode (composite black)
Text and photo quality will differ from those printed when all colors are available
Light Cyan or Light Magenta (either or both)
Cyan, Magenta, or Yellow (any or all)
(Black still available)
Print with black ink only
Grayscale
The HP 99 cartridge is used if you would like to print photos. The HP 99 replaces the HP 96 (black) cartridge in your printer. The HP 99 cartridge has black, photo magenta, and photo cyan inks in it. When you pair this with the cyan, magenta, and yellow in your HP 97 (color) cartridge you have the full set of photo colors represented.
hi, do you installing both cartridges (black and colour)? if you do so, my advice is to reinstall the driver for your printer.
if you install ONLY the black cartridge, and the color cartridge remain the old one, (which in my opinion is the present case), your problem is from the color cartridge. The color cartridge have 3 colors and this are: cyan (some kind of blue), yellow and magenta (similar with a pink color, but more intense). The problem is simple: in your color cartridge has left only the magenta color, cyan and yellow tanks are empty.
have 2 options: 1. buy a new color cartridge 2. refill the color cartridge.
Firstoff, if you have tray 1 set to "any size" & "any type" they had problems with it going into calibration to frequently. If you upgrade the firmware this will take care of that. As for no Cyan, check the scanner interlock to insure it is opening the scanner cover. You could also go into diagnostics and disable cartridge check and swap the cartridges around, ie. cyan & magenta, run the print quality pages and see if the problem follows the cartridge. It could also be HV power supply.
I am having the same problem - getting all colors to print but magenta
I had taken an old cartridge and gotten refilled, I tried to print yesterday and actually took it back and said it was missing the magenta - knowing what I know now, I would have skipped this step b/c I'm still not getting magenta. They ran a test page at the store and it printed so i'm afraid it's my printer. I've run the cleaning processes but still not printing. when i first took the cartridge out I ran a wet paper towel over it and all 3 colors came out, however, after cleaning and doing the same thing again, I'm only getting cyan/yellow. I'm going to run to the store and buy a new cartridge and cross my fingers that it's not what it seems to be...my printer.
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