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It is a well known issue. This seems to be the fix
The exit tube is clogged. Get a paper clip and straighten one end, pushing it up into the tube to clear the material out. The tube is the upper Pin Like projection that pierces the Kcup.
Vanessa, If not too old return for exchange. links below show how to diagnose problems.
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info." How to Fix Your Keurig Coffee Machine if It Won Turn On eHow
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https://www.youtube.com/watch?v=xjWIQpttTc8
Jun 22, 2010 - Uploaded by Lsailor1
This is a reset method for using on the Keurig Platinum B77 coffee ... Show more ... set to brew in morning ...Missing: v1255
you can try contacting Keurig directly and see if they will honor the warranty, if that doesnt work i know of this great website that sells all kinds of keurig products for very cheap.http://stores.ilikenew.com
The Keurig has had an electrical failure inside, when it failed it tripped your power strip. Once the electrical fault in the Keurig has been fixed you will again be able to run both appliances from the power strip.
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