How do I fix Android Huawei Ascend phone? It's stuck on the start-up screen.

Are you looking for Huawei Vision 2 User Guide, if so, here is the link:
Huawei Vision 2 Videos Manuals Consumer Cellular

get a new screen or a new phone

Gerda, you may have to force stop it with the power button you can have the Operating System flashed / reinstalled by your Carrier / store or Huawei but you would lose your own data and files. Check the attached links,instruction and guides, Good luck
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
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This can happen for a number of reasons. You could have a virus on the device, the operating system could be crashed, there could be a hardware glitch.

I would start with attempting to boot the phone into recovery mode. You can follow the steps attached to do so. Once you get into recovery mode, try to select the option that says "Clean System Cache" and then reboot the phone.

If upon reboot it still gets stuck at the screen, boot back into recovery mode and do a factory wipe.
http://www.hard-reset.com/huawei-ascend-y530-hard-reset.html

I’m happy to assist further over the phone at https://www.6ya.com/expert/christopher_d13aca62d29ed9ae

http://sim-unlock.net/simlock/Huawei/Y330
How to unlock Huawei Y330 by code?
Unlocking Huawei Y330 by code is very easy, it is also safest and non-invasive method of unlocking your phone. To get code for unlock Huawei Y330. You need to provide IMEI number of your Huawei. Type on keyboard *#06# or remove battery from your Huawei Y330 to check IMEI number.
To unlock Huawei phones you need to provide them with IMEI number and model of your phone.
Huawei Unlocking process is safe and easy.

Open the board, clean it with home dry cleaner, apply flux soldering paste, and fron the opposite side, apply hot air while fixing the switch in position. We'll done boss.

you are stuck at the splash screen.. did you try and install CWM or any custom recovery?? if so, go here http://www.modaco.com/topic/370299-huawei-ascend-y511-u30-booting-problem-please-help/. If not.. Still use same methods for flashing a new recovery image found here.. http://www.mm-mpxteam.net/forum.php?mod=viewthread&tid=10503 ... you need the one for your exact model and baseband version.

You may need an sd card with more storage or you can move storage to sd card.

go to settings/about phone(status and there is wifi mac adress!

ur defalt phones codes is 12345 or 00000 u can use it
Default 4 Digit user code: 1234 or 0000
Default 6 Digit Security code: 123456 or 000000


Type *#06# at the mobile screen to know IMEI no of your mobile.
send the IMEI no to me and i will reply you with unlocking code.
IF Problem not Solved So
Please New Software install in the Phone Problem will Solved