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Anonymous Posted on Jun 26, 2014
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HP Officejet J4550 all-in-one full tri color ink won't print

New tri-color cartridge will not print and error on screen says "contact manufacturer."

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5 Related Answers

Anonymous

  • 2 Answers
  • Posted on Jul 25, 2009

SOURCE: HP J4500 color cartridge error

Take the cartridge out and clean the contacts off with something (ie: pencil eraser, your thumb...) That worked for me! I couldn't find a solution anywhere even after chatting with online tech support from HP. Quick and painless! I hope this helps...

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Anonymous

  • 2 Answers
  • Posted on Oct 07, 2010

SOURCE: hp officejet j4580 print cartridge problem (tri-color)

I discovered on mine, exact same problem, I opened the tray, removed the cartridge, and forced it back in hard and fast. It didn't work the first 12 times but after that, it got a solid connection and it worked. Works fine now. Anyway that's the problem and the problem isn't the cartridge (genuine hp cart here). The problem is on the printer side, the pins that hit the cartridge. Anyway get rough with it, slam it in and out, close the tray, if it doesn't work within 5 seconds, open the tray and do it again. It WILL work.

Anonymous

  • 2 Answers
  • Posted on Oct 07, 2010

SOURCE: Printer reads out "Print Cartridge problem (Tri Color)

I discovered on mine, exact same problem, I opened the tray, removed the cartridge, and forced it back in hard and fast. It didn't work the first 12 times but after that, it got a solid connection and it worked. Works fine now. Anyway that's the problem and the problem isn't the cartridge (genuine hp cart here). The problem is on the printer side, the pins that hit the cartridge. Anyway get rough with it, slam it in and out, close the tray, if it doesn't work within 5 seconds, open the tray and do it again. It WILL work.

Michel Smith

  • 1218 Answers
  • Posted on Jul 25, 2011

SOURCE: I just replaced by black

Hi,

The following may work: remove all the ink supplies. Remove the printhead and soak it for about 5 minutes in 0.5" of very hot water. Gently blot the printhead on a soft damp paper towel to remove the excess water, then replace in the printer and then reinstall the ink supplies.

jc77663

John Comeau

  • 4 Answers
  • Posted on Sep 05, 2012

SOURCE: HP Officejet J4550- "Print Cartridge Problem"

the official solution, which probably won't work since you did most if not all of it already: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01818839&tmp_task=solveCategory&cc=us&dlc=en&lc=en&product=3645097#N636

the unofficial solution, which will be more likely to work: http://www.land.netonecom.net/tlp/ref/letters/hpPrinters.php

perhaps the worst thing about HP is that they do not even mention the chip timeouts in their troubleshooting instructions.

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Related Questions:

0helpful
2answers

Hp officejet j4580 flashing "incompatible
hello

you must purchase original ink cartridges -- not all compatible cartridges are built the same..

i would suggest buying authentica , from HP dealer or reseller

go to www.compluscominc.com, they will help you for sure and let you kno what to buy and how much
CC653AN icon_x.gif Contact Reseller
HP 901 Black Officejet Ink Cartridge - Prints approximately 200 pages (North America)
RoHS: Modified

CC654AN icon_x.gif Contact Reseller
HP 901XL Black Officejet Ink Cartridge - Prints approximately 700 pages (North America)
RoHS: Modified

CC656-30001 icon_x.gif Contact Reseller
HP 901 Tri-Color Officejet Ink Cartridge - Prints approximately 360 pages
RoHS: Modified


please send me 4 thumbs up
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Aug 12, 2011 • Office Equipment & Supplies
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I changed the printer cartridges in a hp officejet 4315 and now it won't print-flashing error meesage "Cartridge Error:refer to device documentation to trouble shoot" What do I do? i
Good Day Sir, hope this will help you.
print cartridge troubleshooting for hp officejet 4315 :

1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. check for possible damage to the copper-colored contacts or ink nozzles.
2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print cartridge forward until it clicks into the socket.
3. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
4. If the problem persists, print a self-test report to determine if there is a problem with the print cartridges.
5. If the self test report shows a problem, clean the print cartridges.
6. If the problem persists, clean the copper-colored contacts of the print cartridges.
7. If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it.

have a nice day.

7.
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Jun 22, 2010 • HP Officejet 4315 All-in-One Printer
2helpful
1answer

4110 officejet series all-in-one error message saying i installed incorrect ink cartridge? what do i do? it is the correct one
Supported HP Inkjet cartridge part numbers The HP Officejet 4100 all-in-one series products use the ink cartridges listed in the table below. HP Inkjet cartridges HP 56 black cartridge (19 ml) HP 57 tri-color cartridge (17 ml) HP 28 tri-color cartridge (8 ml) Replacing the ink cartridgesThe power must be turned ON to the all-in-one or the print carriage will not move to the right.
  1. Locate and open the print cartridge access door on the right side of the all-in-one. The print cartridge carriage will move to the right for access. Figure 1: Opening the HP Officejet 4100 seriesc00121089.jpg
  2. Press down gently on the top of the old ink cartridge to release it from the print carriage. Figure 2: Removing an ink cartridgec00121090.jpg
  3. Remove the new print cartridge from its packaging and remove the protective tape from the cartridge as shown in Figure 3. Do not touch the gold-colored contacts. Figure 3: Removing the cartridge tapec00121091.jpg
  4. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage and press them into position as shown in Figure 4. If the cartridge does not snap easily into position, it is not aligned correctly. Remove the cartridge and reposition it. Do not try to force the cartridge into position. The black ink cartridge (HP #56) goes on the right side and the color cartridge (HP #57 or HP #28) goes on the left side. Close the ink cartridge access door when the ink cartridge has been installed. Figure 4: Installing the ink cartridgesc00121092.jpg
  5. A message will appear on the front panel requesting that the ink cartridges be aligned. Follow the steps below to align the ink cartridges:
    1. Press Enter on the all-in-one front panel to start the ink cartridge alignment process.
    2. After the Alignment page prints, place the page into the ADF upside down and with the printed side down as is shown in Figure 5.
    3. Press Enter. The all-in-one will scan the alignment page and finish aligning the cartridges.
    Figure 5: Aligning the ink cartridgesc00121093.jpg
Correcting error messages that appear after changing a cartridgeAfter inserting the cartridge, the Check Print Cartridge light flashes or one of the following messages appears on the computer monitor:
  • Check the black (or color) cartridge
  • Replace the black (or color) cartridge
  • The wrong black (or color) cartridge is installed
These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:
  1. Open the front of the unit to access the print cartridges (as shown in Figure 1).
  2. Remove the ink cartridge and inspect it.
  3. Verify that it is the correct part number and if it is, reinsert it.
  4. Close the lid to see if the problem is corrected.
  5. If the message is still displayed after a few seconds, remove the ink cartridge again.
  6. Unplug the power cord from the back of the unit.
  7. Clean the electrical contacts on the ink cartridge with a soft clean cloth slightly dampened (not wet) with clean water. (See Figure 6) Each contact is very small and shaped like a rounded square. Figure 6: Cleaning the cartridge contactsc00121094.jpg
  8. Allow the ink cartridge to dry for a few minutes before reinserting the cartridge(s) and turning on the printer.
  9. If the problem remains, replace the ink cartridge.
  10. If the problem still exists after trying all of the steps above, the unit may need to be serviced. Contact HP for further troubleshooting or to arrange to have the unit serviced.
Make sure what ur using isn't a refilled cartridge and if it is check the expiration date, if nothing is wrong then you need to get urself a new printer or an upgrade so call up hp at 1800-474-6836 and get help of them,they'll guide you to a new /upgrade printer.
it's not a nice way of saying it but someone has to give you the bad news
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Feb 01, 2010 • HP Office Equipment & Supplies
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1answer

My printer display says: "print cartridge problem [black] reefer to device documentation to troubleshoot." What do I do, I can;t get my printer to print. I just bought new ink, so the cartridge can't be...
Are you using a factory new ink cartridge?
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
Don
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Oct 26, 2009 • HP Officejet 5610 All-In-One InkJet...
0helpful
2answers

REPLACED HP REMANUFACTURED 901 BLACK CARTRIDGE WITH 2 DIFFERENT UNUSED CARTRIDGES BLACK INK PRINTS UNREADABLE 901 REMANUFACTURED TRI COLOR CARTRIDGE WORKS FIN
your unused cartridges has been dried, so these should be replace with newer one.
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Aug 22, 2009 • Office Equipment & Supplies
0helpful
1answer

HP Officejet J4550- "Print Cartridge Problem"
the official solution, which probably won't work since you did most if not all of it already: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01818839&tmp_task=solveCategory&cc=us&dlc=en&lc=en&product=3645097#N636

the unofficial solution, which will be more likely to work: http://www.land.netonecom.net/tlp/ref/letters/hpPrinters.php

perhaps the worst thing about HP is that they do not even mention the chip timeouts in their troubleshooting instructions.
Read full answer
Jul 13, 2009 • HP Officejet J4680 InkJet Printer
0helpful
3answers

Print cartridge problem: tri-color
lestave my j4580 trouble lt says ck blk cartrige
Read full answer
Jun 09, 2009 • HP OfficeJet J4580 All-In-One Laser...
7helpful
3answers

HP J4500 color cartridge error
Take the cartridge out and clean the contacts off with something (ie: pencil eraser, your thumb...) That worked for me! I couldn't find a solution anywhere even after chatting with online tech support from HP. Quick and painless! I hope this helps...
Read full answer
May 31, 2009 • HP OfficeJet J4580 All-In-One Laser...
2helpful
2answers

Print cartridge problem : [Tri- color]
Printer display says: Print cartridge problem : [Tri-Color]. Refer to device documentation to troubleshoot. I can find nothing in the 'device documentation' to help me.
Read full answer
Apr 03, 2009 • HP OfficeJet J4580 All-In-One Laser...
3helpful
5answers

Printer reads out "Print Cartridge problem (Tri Color) Refer to device documentation to trouble shoot" I purchased this HP Officejet J4550 All-in-one unit new and haven't made any color pictures with it....
I discovered on mine, exact same problem, I opened the tray, removed the cartridge, and forced it back in hard and fast. It didn't work the first 12 times but after that, it got a solid connection and it worked. Works fine now. Anyway that's the problem and the problem isn't the cartridge (genuine hp cart here). The problem is on the printer side, the pins that hit the cartridge. Anyway get rough with it, slam it in and out, close the tray, if it doesn't work within 5 seconds, open the tray and do it again. It WILL work.
Read full answer
Mar 10, 2009 • HP Officejet 5610 All-In-One InkJet...
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