How to set sunluxy dvr to factory setting

Easy way: Using the remote control, please press the dvr button (or Return if your DVR remote got no dvr button), then rapidly press Freeze>Alarm>Freeze>Alarm>Freeze Return. Once entered at an average pace the dvr will ask you if you want to load the factory settings. Select ok and all factory settings will be loaded. This will not delete any recorded footage.
Harder way: Remove the power, then open the unit and locate the watch battery on the mainboard. Remove it from the mainboard, wait 2 hours, put it back in, close it up and connect the power back.

Resetting the Recorder to Factory Settings
1. Make sure that the recorder is on
2. Press and hold the STOP button and STANDBY/ON button.
The recorder turns off with all settings reset.

Try this and let me know if it works.

Factory Reset Instructions for iDVR-PRO 960H / HD / H.264 CCTV...

1. First, make sure that the unit is turned off.
2. Then press and hold any button on the included infrared remote control.
3. While holding the button on the remote, power on the unit.
4. You should hear a single beep followed by a double beep. ...
5. Now that the DVR is booted, it will be set to the factory default settings.

https://www.cctvcamerapros.com/iDVR-PRO-Factory-Reset-Instructions-s/1223.htm

To reset password of your CCTV DVR press and hold the ENTER button for 15 to 30 second until the DVR restart's. After the restart you DVR default wizard will come up the same way like if you are setting up the DVR for the first time.

Right click mouse and select main menu.
Go to advanced.
Go to account.
select admin and click modify Pwd.
Input new password and confirm it. Since old password is default password which is blank, leave old password box blank. Click OK to save.
2

Go to remote setting to access setting interface.
Select advanced setting
Select maintenance.
Choose reboot or restore factory para.
Click execute.

Hi Jerry, This is from the link below.........
The Time Warner Cable CLIKR-5 is designed to offer complete control for all digital, HD and DVR set-top boxes. The UR5U-8780L is factory programmed to operate Scientific Atlanta/Cisco and Samsung set-top boxes while the UR5U-8790L is factory programmed for Motorola set-top boxes.
Time Warner Cable CLIKR 5 Universal Remote Control

You must connect a mouse to the dvr and right click. If you can return it I would, that is a made in China generic dvr that anybody can buy and have their name put on it. Spend a couple hundred bucks more and get a name brand dvr that has a real tech support. I run into similar dvrs all the time under different names and it's the same dvr. The better dvrs are made in Korea, May sound funny but true. All these dvrs that are so low priced are typically junk and will give nothing but headaches. They may last a year or two before the video card, motherboard or hard drive fail. I can buy those dvrs on alibaba.com by the pallet for under $50 with my name on it. We don't do that because we like to keep our customers. Good luck with that.

Your record rate may be set too low on the recorder. Check your record rate and set it as high as it will go. Should be 30 fps.

Please watch the above video for setup details or visit the product support team at http://www.sunluxy.com/?p=97

I'm not familiar with this particular dvr but most of the time the "help" button is still available to click on even though you can't log in. Search "log in" through the help menu and see if they give you default usernames and passwords.

I forgate my multistar dvr password plz give me any solution