Why won't theChange Ink Cartridge message disappear after replacement?
Make sure you did put in a genuine and new cartridge. Then you have to make sure the contacts on the chip that is on the cartridge are clem and shiny. Not a spec of dust is allowed on the contacts. After replacement switch of the printer and switch on, to make sure the printer gets a reset and will start up with a complete check of the printer.
Sometimes
the ink cartridge carrier won't automatically move to its loading position even
when the printer is on and the cover is open. Follow the steps below:
1.
Unplug the printer from the power source.
2.
With the cover open, hold the solid white strip that connects from the carrier
assembly to the ink cartridge carrier and gently slide the cartridge carrier to
the center of the printer.
3.
Remove the used cartridges.
4.
Load the new cartridges. Close the cover.
5. Plug the printer back to the power source.
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