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Did you leave the freezer door open for a period of time while the refrigerator was running? Unplug and defrost the freezer manually with a hair dryer until all frost is removed inside and in back of the freezer. Reapply power and see if it will then cool/freeze properly. Let me know the results APPLIANCE 911
If it is a frost free freezer check that the door is closing properly and the seals are in good contact when the door is shut. Sometimes, when a door is not shut properly ice will build up, even in a no frost freezer
try to loosen up the screws on the top hinge and align the door to properly seal and if you have to do the same with the botttom hope the door is not warped.
If Your Refrigerator's Freezer Door Pops Open When You Close the Fresh Food Door...If a 'top-freezer' refrigerator's freezer door pops open when the larger fresh food door's closed, it's actually a good thing. That tells us the seals are in great shape, sealing well. Some freezer door 'pop' is unavoidable bc the bottom door's so much larger than the top one and the hydraulic effect of compressing all that air kicks in. The two compartments share the same air via a duct between them, and that compressed air rushes up into the freezer compartment and can 'pop' the door. To improve the situation, apply a few drops of oil (sewing machine oil or 'three in one' - NOT WD-40) to each freezer door hinge pin. (Even better: if you can, pull the doors and coat the hinge pins with petroleum jelly). This will help the freezer door swing back closed by itself. The freezer door usually stays ajar because it's binding a bit, and that's usually caused by it's swinging 'dry', with no lubrication. It’s also a good idea to ‘kick’ the habit of letting the refrig door close hard.
if there is air getting into the freezer because the door is not sealing properly the unit will run because it is sensing it is not cold enough inside. your unit releses the heat from the refrigerant through copper tubing that runs through the cabinet, and thats why it is hot. you need to level the unit make sure the door is sealing on the top bottom and both sides ansd then the freezer will work properly and be able to shut off after it has come down to the proper temp.
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