What if I get message no answer from remote fax?

maybe the remote fax isnt set up properly

see if your fax is on fax mode. the button is next to the display.

The message machine needs to be set to answer 1 ring before the fax is set to answer. When the phone rings the fax starts listening even when the answer machine picks up. If the fax hears fax tones it will receive the fax and if no tones the answer machine will take a message.

It's gone forever, once your machine received a EOT (end of transmission signal), your fax machine thinks it was received OK and clears it from memory.

Hi ...

There are situations when fax interrupts the telephone conversation. The possible cause of this issue is Remote RX feature on MP 780. There are 3 possible solutions to these problems which are listed below:

I) Change Remote RX ID on MP780

1. Confirm the <Fax> button light is lit. If the light is not lit, press the <Fax> button.
   
   
2. Press <Menu> button. [RECEIVE MODE] will appear on the display.
   
   
3. Press < (left arrow) or > (right arrow) to select [RX SETTINGS].
   
   
4. Press <OK>. [ECM RX] will appear.
   
   
5. Press the < (left arrow) or > (right arrow) to select [REMOTE RX].
   
   
6. Press <OK> twice. The current Remote RX ID number will appear.
   
   
7. Press < or > to select the desired Remote RX ID number. The options are from 00 to 99.
   
8. Alternatively, you can press the numeric keypad to select the number.
   
9. For example, to select [38], press <3> and then press <8>.
   
   
10. Press <OK>.
    
    
11. Press <Stop/Reset> to return to standby mode (date and receive mode will appear).

II) Turn off Remote RX on MP780

1. Confirm the <Fax> button light is lit. If the light is not lit, press the <Fax> button.
   
   
2. Press <Menu> button. [RECEIVE MODE] will appear on the display.
   
   
3. Press < (left arrow) or > (right arrow) to select [RX SETTINGS].
   
   
4. Press <OK>. [ECM RX] will appear.
   
   
5. Press the < (left arrow) or > (right arrow) to select [REMOTE RX].
   
   
6. Press <OK>. The current Remote RX option [ON] will appear.
   
   
7. Press < or > to select [OFF].
   
   
8. Press <OK>.
   
   
9. Press <Stop/Reset> to return to standby mode (date and receive mode will appear).

III) Choosing a receive mode MP780
If you want to receive only faxes automatically with your machine, or you have a dedicated telephone line for fax use only:

• Select [FAX ONLY MODE].
  
  When you receive a fax call: The machine will receive the fax automatically.
  When you receive a voice call: You will not be able to answer the call.

If you receive mainly voice calls and sometimes faxes, or you want to receive faxes manually:

• Select [MANUAL MODE].
  
  When you receive a fax call: The telephone will ring. Pick up the handset and if you hear a beep, press <Black> or <Color> on the machine to receive the fax.
  When you receive a voice call: The telephone will ring. Pick up the handset to answer the call.
  For remote receiving: If you are far from your machine, dial 25 (the remote receiving ID) on your telephone to receive faxes. (Telephone being used, such as a base station for a cordless phone, must be connected through the MP780 for the remote receiving function to work.)

If you want to receive voice messages on your answering machine and receive faxes automatically:

• Select [ANS.MACHINE MODE].
  
  When you receive a fax call: First the answering machine connected to your MP780 will respond to an incoming call, and then the MP780 will receive faxes automatically.
  When you receive a voice call: The answering machine connected to your MP780 will respond to an incoming call.

If you want to receive faxes automatically as well as voice calls:

• Select [FAX/TEL AUTO SW].
  
  When you receive a fax call: The machine will receive the fax automatically.
  When you receive a voice call: The machine will ring. Pick up the handset to answer the call.

If you have subscribed to a Distinctive Ring Pattern Detection (DRPD) Service with your telephone company (US only):

• Select [DRPD].
  
  When you receive a fax call: The machine will ring according to the ring pattern you have chosen and receive the fax automatically.
  When you receive a voice call: The machine will ring according to the ring pattern you have chosen. Pick up the handset to answer the call.

Dont' forget to vote if this helps .... Cheers :)

Since the fax machine is about 4 weeks old, why not give it back to HP? Warranty still covers it.

I would like to change my brother fax -T94 machine from French to English and also to set up an answer phone message on it. Thanks Denis,

no, this machine does not have a message center. the only way is to hook an actual answering machine up to the "ext" jack on your fax. set fax to answer on 1-2 rings, and set your answering machine to answer on at least 4 rings, and set your fax receive mode to "tad" which means telephone answering device.

razors

Mary:

Given that the last question I responded to for you related to a Fax JX200 - and this to a JX500 - I am not certain which model you are actually asking about. The information that follows relates to the JX500. Further, if you need information in this regard on the prior post in order to feel that the previous response was a FixYa level response, please let me know. I responded based on the information you provided...

Based on the fact that you are getting a constant 5-ring situation, it appears that the machine is in TAM (tel-ans mach) mode. The purpose of 5 falls into remote recovery of messages - toll saver results in the phone answering after 2 rings if there are messages to retrieve, and 5 if there are not. This is done to prevent long-distance charges if there are no messages.

Two ways to accomplish an 8-9 ring objective. (1) Place the machine in manual mode, which means answering every call and sending faxes to the machine. Additionally, a "fail-safe" on this mode is that it will switch to TAM/automatically answer (if there is a recorded greeting message) after 15 rings - below. (2) The incoming ring - ring count - can be set (under Fax/Tel Auto) to ring 10 to 60 seconds before the fax picks up. (3) Alternatively, the Incoming Ring ring count can be set to have the fax ring 2 to 30 times, depending on the country specific parameters.

Re TAM: When the fax is set to <MANUAL MODE> and <MAN/AUTO SWITCH> has been set to <OFF>, TAM MODE will be activated if the fax rings 15 times and the call is not answered (only when an outgoing message has been recorded). When the call is disconnected, the fax returns to <MANUAL MODE>.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding your specific needs, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

First only plug the line in the LINE socket otherwise it wont receive.

Manual receive will probably be the best as conflict may occur with the answering machine and the fax. You will either not receive faxes or messages. Its a bit of a pain as you will have to be home to receive faxes. eg pick up the handset and press start.

Its the easiest. Unless you want to fiddle with both machines settings to use the fax/telephone mode.