Hi Charles, it's Jack at Dyson.
DC27 is engineered to adjust automatically for different floor types - there is no way of manually adjusting the height of the wheels or brush bar. The vacuum may need higher push force on certain types of deep pile carpeting. We would recommend checking directly with the carpet manufacturer for their advice on caring for this particular carpeting - manfacturers may recommend vacuuming some carpets with the brush bar turned off, and it may be worth giving this a try.
To turn off the brush bar, just use the brush control switch next to the red on/off switch:
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We had new carpet installed and the dyson dc27 cannor be used on it brcausr the carpert is too thick (deep). Can the wheels be raised so the dc27 can be used on the new carpet?
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