How do you detach fabric softener cone cup - Maytag Neptune MAH9700 Front Load Washer

Hello - There are several things that could cause the fabric softener to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is fabric softener? If it is fabric softener, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the fabric softener dispenser with water. The fabric softener dispenser fills while the washer is filling for the rinse cycle.

When the washer begins to fill for the rinse cycle, the fabric softener solenoid is energized and water flows into the fabric softener dispenser cup. When the cup is full the water siphons out and softener and water flow into the tub.

If the liquid in the fabric softener dispenser is pure softener you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the softener solenoid and a volt meter is required.

If the liquid in the fabric softener dispenser is water you probably need to clean the dispenser cup. **** will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the softener and overflow the dispenser cup and run into the tub. The instructions for cleaning the dispenser should be located on page 43 of the use and care guide that came with the washer.

If you don't have the use and care guide these instructions will help. Open the dispenser until it stops. In the left rear corner of the dispenser, there is a release that is labeled push. Press down on the push area and you can slide the dispenser drawer out.

Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.

To test the siphon action slowly pour water into the fabric softener compartment. When the water level goes above the maximum line stop pouring. The water should all drain out.

Hope this information proves to be helpful however if it is ineffective please contact a professional to move forward accurately.

Check and see if there is a cup in the top of the agitator. Some machines have you put it there, turning back and forth during wash doesn't bother it, but the spin to empty the wash water causes the softener to go out through slots in the top of the cup and be held in the agitator. when it stops the softener drains into the tub, ready for the rinse cycle.

Gently remove the fabric softener cup off of the top of the agitator
Using a ratchet, an extension and socket; then remove the retaining bolt under the fabric softener cup.
The agitator will lift off after the bolt is removed.

Installation is:
Drop the agitator in place. Install bolt.... tighten bolt with ratchet, extension and socket. Install the fabric softener cup.

Fabric softener cup is item 14 this link:
http://www.appliancepartspros.com/partsearch/model.aspx?model_id=5170378&diagram_id=28464917#d28464917
The bolt you need to remove is item 4 of the above link.

Thanks for choosing FixYa,
Kelly

Purchase some fabric softener and place it in its normal location at the beginning of the cycle. At the end of the cycle check to see if fabric softener has been dispensed and whether there is water in the cup.

If the fabric softener is gone, but there is water in the fabric softener cup, then your problem may be with the water valve assembly. The water valve assembly (as one complete unit) has a separate solenoid for hot and cold water temperatures, bleach and fabric softener. The fabric softener solenoid on the water valve assembly could be defective (allowing water to fill the fabric softener cup).

Contact an appliance service company.

MOST DON COME APPART SOME HAVE A BLUE RING PUT IT UP AND PULL THE SOFTERNER UP AND PUT IN THE WASHER RUN A LOUD SMALL AND HOT WATER AND LET IT CLEAN IT SELF IN THE WAHSER

Dear seymour,

please rate this solution if it meets ur need else choose fixya.

Fabric softener is one of those things we don’t think much about, but use frequently. How does it work? How is it used? Fabric softener is essentially a chemical cocktail that helps soften the fibers in textiles. It makes them feel less harsh and has anti-soiling and anti-staining properties. With such names as Diethylenetriamine, Aminoethylethanolamine and Triethylenetetramine, these chemicals sound like something out of a science-fiction movie, but they are mostly byproducts of animal fats. Fabric softeners come in two types: liquids and dryer sheets. The liquid softeners are added to the rinse water for each load of clothes. Dryer sheets are paper or sponge-like pieces that are coated with the dry softener and are added to the dryer for every load. Some liquid softeners tout that they will leave clothes brighter and prevent discoloration from chlorine. These claims must, of course, be evaluated by each person.

Fabric softeners are used in any form to help make clothing feel softer and to prevent static cling. Anyone who has unloaded a batch of towels from the dryer in winter knows exactly what static cling is. Dryer sheets lubricate the textile fibers to reduce static electricity generated by the drying process. Liquid softeners serve much the same purpose.
There is a great amount of information about fabric softeners on the Internet, and while browsing, a person will undoubtedly come up on Web sites saying the chemicals in fabric softeners are dangerous and can cause a whole host of illnesses and allergies. There is no doubt that some people are allergic to the chemicals and/or dyes in fabric softener. They can cause rashes or upper respiratory distress. Some manufacturers have started producing dye and fragrance-free liquid fabric softeners in response to this problem. Some small companies also produce a vegetable-based, dye and fragrance-free softener that is biodegradable and less likely to cause allergic reactions. There are also some ways of softening the laundry without using any kind of commercial fabric softener. Vinegar and baking soda soften the fibers naturally. A person can add one-fourth cup baking soda to the load at the beginning of the wash cycle, and then a half-cup of white vinegar during the rinse cycle. Another home recipe suggests diluting 1 cup of glycerin in a gallon of water and using one-half cup of the mixture per load of laundry. Still another method uses three parts water to one part commercial hair conditioner. Fabric softener should only be used with standard fabrics. Fine washables such as linen or silk should not have any kind of fabric softeners used on them, if they are machine washable. The chemicals can destroy the look and feel of a fabric like linen, and dull colors in silk. However, most standard cotton and polyester blends are safe with the use of fabric softener. Dryer sheets are a blessing for socks and towels, since these items seem to be most susceptible to static cling. Liquid fabric softener can also usually be diluted to one-fourth strength in order make it last. There is usually no discernible loss of softness or increase in static cling when the softener is diluted. Each person needs to decide whether using a commercial fabric softener is appropriate. Those with allergies or very sensitive skin may want to consider a home recipe, since they are made of ingredients that are readily available. People also need to remember to keep the fabric softener from their fine or delicate washables, especially linen and silk.

Okay...the cone actually goes inside the the two other pieces you mention. The cone is to be inserted upside-down. That is, the opening of the cone should be facing UP. The way this fabric softener dispenser is supposed to work is, you place fabric softener thorugh the opening of the dispenser. The cone actually holds it like a cup. When the washer goes through the initial spin cycle before the rinse cycle begins, the centrifugal force of the washer spinning forces the fabric softener out of the cone and into the wash tub.

The dispenser assembly should just snap right on top of the agitator. If the dispenser does not stay on securely any longer, you may have to replace it with a new one. You can find replacements at searspartsdirect.com. Just type in the same model number you provided and look for item number 1 under the "Motor, Basket and Tub Parts" heading.

I hope you find this information helpful. If you still have questions, please let me know.

PS It is also a good idea to periodically remove the dispenser and soak it in some hot water to get rid of accumulations of hardened softner. They will clog from time to time.

We had the same problem. You have to remove the part that the softener goes in and clean it. You will be amazed at how much build up is in there. That solved the problem for us.

i believe the stains are actually semi burn marks. If you are drying your whites try a lower heat setting. i had this problem with my kenmore dryer before too. Got bad especially with towels. Make sure your vent is not clogged and your filter is cleaned regularly to let the heat flow better. should help.

Fabric softener dispensers are notorious for getting all gummed up and clogged. Remove the dispenser cup and soak in some hot water to dissolve all residue. While you have the dispenser removed check under the dispenser cap in the agitator for gummy residue as well. Clean with hot water. There should also be an agitator seal cap under the dispenser. Make sure the cap and rubber o-ring are seated properly. Last of all, if the dispenser has a cone shaped cup inside, make sure it is inserted cone-side UP. The cup is designed to allow fabric softener to roll down the sides of it, NOT hold it. I hope this helps.