What attachment for my Dyson DC39 do I use for an area rug?

Hi Glen, it's Jack at Dyson.

Depending on which DC39 variant you own, you may have the facility to shut off the rotating brush bar using the trigger control on the hand grip. The brush should be shut off when cleaning hard flooring, delicate rugs or long pile carpet. Press and hold the button for a few moments to shut off the brush bar:




If you've tried this and cannot shut off the brush bar, please contact the Dyson Customer Helpline directly. Our experts will need to take some further details about your particular machine, and will also be able to talk you through some simple troubleshooting checks to resolve any issues.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

DC39's Trigger head floor tool is powered by a turbine, driven by your vacuum's suction. Following these simple checks should help you resolve any issues which could be preventing the brush bar from rotating as normal: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar/dc39-check-triggerhead-tool

If you'd like further help from our experts after giving this a try, please get in touch with us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can also confirm if this is covered under your Dyson parts and labour guarantee.

Hi Margo, it's Jack at Dyson.

DC39 should only be used with genuine Dyson accessories, as these have been engineered and tested specifically for use with this model. The use of non-Dyson parts could cause damage to your machine which may not be covered under guarantee.

To find compatible tools for your DC39, please visit http://www.dyson.com and click 'Shop'.

Dyson dc39 manual on link below
http://www.dyson.com/medialibrary/Files/Dyson/Support/downloads/US/Floorcare/manuals/dc39_us_manual_TRH%20pdf.pdf

Hi Linda,

I am sorry to hear you are having difficulty with your DC39 brush bar. The brush bar on your machine is air driven. Generally, if the brush bar stops rotating it is due to an obstruction that is preventing air flow. Please visit the appropriate link below for step by step instructions on locating and removing a blockage from your machine.

US:

http://www.dyson.com/support/dc39/dc39-animal/diagnosis-root-menu/performance-flo-extension-tube-suction-check-dc39

UK:

http://www.dyson.co.uk/support/dc39/dc39-multi-floor/machine-is-not-working/dc39-check-extension-tube

We also recommend inspecting the brush bar to ensure it is free of any debris and washing your filters. If for any reason the recommended trouble shooting does not fully resolve the problem please contact our Helpline to speak with an expert.

US - 1-866-693-9766 or UK - 0800 298 0298

Best wishes,

Jessica

go to this link for help
http://www.dyson.co.uk/support/dc39/dc39-animal-complete

Hi Robyn, it's Jack at Dyson.

From what you've described, it sounds like your DC39 is blocked. This would prevent the machine from picking up as well as it should do, and will cause the relief valve to activate, making the 'backfiring' noise you've mentioned.

We'd recommend checking the floor tool, telescopic wand and hose for blockages. If you can't find any, it's likely the blockage will be in the duct hose. Our Online Support guide will walk you through how to clear this: http://www.dyson.com/support/dc39/dc39-animal/diagnosis-root-menu/performance-flo-extension-tube-suction-check-dc39

It's also a good idea to give the filter a wash, as shown in the video attached. This should be done at least once every three months in normal use. We recommend using cold water without any detergent, then allowing the filter to dry completely for at least 24 hours before replacing it.

I'm confident this will resolve the issue, but if you would like any further advice from our experts please email [email protected] and we'll be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Are the rugs long haired or short haired? Most likely the suction is just causing the noise when it picks up the rug and the buzz saw could be the beater bar hitting the rug then. I actually own a DC14 and it does the same thing and the rugs like to be dragged along. Nothing really to fix this, just the way it is. You could try it with the beater bar raised and see how well it works then but this sounds normal.

Have a good day

bestdarngood