My zte x501 cricket music move I just got at yard sale but have no password or email how can I reset it

Hi Dominique,

Go to www.gmail.com and select "Need help?" and then select I don't know my password. From there you will need to enter your gmail username, or an email address associated with the account to have a password reset link sent to you.

Let me know if this resolves your issue so I can help troubleshoot further,

Thanks,

Hunter Quinn
IBM Technician

How do I unlock my zte x501 phone

Should have done it by itself, if not call *228 and let the phone do a soft reset should fix the issue. (I worked for Cricket for a long time and I currently have the x501)

You're going to have to do a hard reset...THIS WILL ERASE EVERYTHING ON THE PHONE (not the sd card)
Make sure the phone is off, hold the power button, volume down and the back button (third button from the left on the bottom) AT THE SAME TIME, hold and wait, once your in the back menu use the volume button to scroll down to factory reset use the power button to select, use the power button again to scroll down to yes, and power button to select, just wait, with will shut down and turn itself back on, takes about 5 minutes to restore function. (I worked for Cricket for a long time and I know the phone well)

The FTOA update is an Firmware update once its updated there is nothing that can be done to remove it, the only thing I can recommend is to go into mange apps and force stop Cricket Connect, the new app that got downloaded with the update...(I worked for Cricket for a long time and I currently run an x501 as well)

Activation code Pro X5

i dont have an answer but do have same problem

is there a way to reset myzte groove with new hardware

Mine Does The Same Thing I Am Trying Everything Letting Get Air And All It Still Wont Work I Really Need this Phone And My Screen in Black CANT SEE ANYTHING its a ZTE GROOVE PHONE