Hello! The vacuum has a thermal protector sensor that will automatically shut off the vacuum when it is overheated. The vacuum should turn back on once it has cooled down. This can take up to an hour. Overheating is usually caused by a clog or a filter that needs to be cleaned or replaced. Below are steps you may follow to check your vacuum for blockages.
1. Locate the primary filter behind the side grille. Wash the filter, squeeze it out and allow 24 hours to air dry outside of the vacuum. It should be washed about every other month.
2. Locate the secondary filter located in the vacuum base under the paper bag. The secondary filter can be washed in the same manner as the primary filter.
3. Replace the bag if it is full.
4. Remove the hose from both ends. Use a broom stick to gently loosen and clear any clogs from hose.
5. Remove the bottom plate and brush-roll. Use a wooden spoon or something similar to loosen and remove any clogs from the lower hose.
Hope this helps!
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