Why does it show exit when I press Feature 981 for a norstar voicemail?

SOURCE: Norstar: Inactive Feature (981)

This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

SOURCE: Feature 981 is displayed as an inactive feature and not available

Try powering off the voicemail system and and then power it on again. I've had it happen many times that after a power failure they just don't boot up correctly.

SOURCE: Norstar T7316 voicemail is somehow

Sounds like the voicemail system is locked up and needs to be powered down and powered back up.
The voicemail, if it is a Call Pilot looks like a small gray box which looks like this in the photo: http://presstelegram.kaango.com/resources/img/itemimages/JUN/491159/LO10559_491159_06302009144332-large.jpg
You can unplug this unit for about 15 seconds, then plug it back in...
It will take about 5 minutes for the Call Pilot to re-boot, then you can dial FEATURE 9 8 3 to ensure that it has come back up.
Good Luck!

Testimonial: "thanks..unfortunately my system is the 8 track player of phone set ups..dont have that box.had to call a phone guy. But thanks for repsonding quickly"

george peters

• 860 Answers
• Posted on Jun 23, 2010

SOURCE: F 981

If none of your voicemail feature codes(f980-f989) are active, then that means that the system doesn't recognize any nortel voicemail on the system.Which means that a) your system has a non-nortel voicemail system attached to it, b) theres no voicemail attached to the system at all or c) the voicemail is no longer functioning.

SOURCE: My phone is Norstar M7324. I can't get voicemails.

Maybe the callers are leaving messages in the General Delivery mailbox? From your phone, dial Feature 981, when it prompts you for a password, press the button under "OTHR", and you will be prompted for the log. (The log is the mailbox and password combination for a mailbox not assigned to your phone.) If you use 2-digit extensions, the General Delivery mailbox is #10, for 3-digit extensions, the mailbox number is #100, and etc. The default General Delivery mailbox password is "0000". So, using 2-digit ext's, the log would be 100000, then press # or OK and you can retrieve the messages. Write back if you need more help.