You may need to reset the router and reconfigure the settings. please follow the steps below if you have a username and pw from sympatico.
1. Press the reset button for 30 seconds
2. Plug the modem to the internet port of the router. Check the internight light if lit; otherwise, use another known working cable.
3. Plug the PCs to the numbered port at the back of the router. Check the lights on the port number if lit; otherwise, use another known working cable.
4. Open a web browser and enter http://192.168.0.1 and press Enter. When the login window appears, set the user name to Admin and leave the password box empty. Click Log In to continue.
5. Click on manual configuration when prompted.
6. Select PPPoE on My Internet Connection and enter the username and password provided by Sympatico. Select Dynamic IP and Always ON options. Click Save Settings.
7. Click on Status tab and verify WAN status if connected. You should see WAN IP address when connected.
8. Try to open a browser and verify your connection.
Hope this helps!
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have you tried connecting the computer directly to the DIR-625?
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