Kirby Sentria Shampooer is not foaming the width of the tray. It is only coming out on one line and is saturating the carpet with water in that area. What is the problem? What do I do? We just bought this 5 mos. ago. Please help.

SYSTEM:
Will work with:

• Kirby G3 vacuum cleaner
• Kirby G4 vacuum cleaner
• Kirby G5 vacuum cleaner
• Kirby Gsix vacuum cleaner
• Kirby Ultimate G vacuum cleaner
• Kirby Ultimate G Diamond vacuum cleaner
• Kirby Sentria vacuum cleaner
• Sentria II (Sentria2)

This is unused shampoo attachment. We buy new parts and assemble this shampoo attachment so you will be the first one to use it.
Set includes:

1. Tray with shield
2. Nozzle
3. Brush roll
4. Belt
5. Container with cap
6. Hose
7. 12 oz. shampoo

NOTE - pictured Kirby Sentria shampooer box may not be included.
If you have never used this shampoo, we highly recommend reading our ONLINE MANUAL. This is a simple but very effective unit but you have to learn how to use it and "common sense" will not be enough! HOW TO - V I D E O S

Tank with soapy solution is attached in place of the bag. It utilizes the air coming out of the exhaust to blow soapy water on a small screen that turns it into thick foam. The foam is simply laid over the carpet (you must vacuum before you shampoo). Foam allows the spread of a small amount of water over the area so carpet is not soaked all the way through. Foam is left on the carpet for a few minutes so it has just enough time to moisten the fibers of the carpet and loosen the dirt (not too long otherwise foam may dry). Then foam maker is set to "OFF" and you slowly pull Kirby vacuum over the area where you laid the foam. The rotating brush in the shampooer nozzle rubs the moisture off carpet fibers and and throws it into the tray in front of the unit. You will not see gallons of dirty water but that is because you did not put it on the rug in the first place. Carpet should dry within 1-4 hours (depends how many times you laid the foam and what is humidity in the room). After it dries it has to be vacuumed. Solution that did not get picked up with the shampooer brush dries and shampoo additives do not let the dirt stick back to the fibers of the carpet. It is loose when it dries so in order to pick up what is left, you must vacuum again.
Shampoo:
You can use any carpet shampoo sold in your local store but make sure that this is carpet shampoo that makes foam and pay attention how much you have to dilute it with water as various shampoo products come in different concentration. Avoid using "just anything" that makes foam. Some household chemicals (such as dishwasher fluid) will do great job but it will leave carpet unprotected so dirt will stick to it so well that you will have a filthy rug in no time. Kirby Vacuum Shampooer


800-775-6586
GoodVac com

Hi There,

Here's a link to a very helpful video that will walk you through step by step on how to attach the carpet shampoo attachment to your Kirby Sentria.

If you ever need to purchase some Kirby Carpet Shampoo, please visit the link below to our website. You may use coupon code GVC5 to save $5:
Kirby Cleaning Supplies, Including Shampoo, Stain Removers, and more.

Here's the link to the video instructions on how to convert into a carpet shampooer:
Video Instructions On How To Convert the Kirby Sentria Into a Carpet Shampooer

If you have any further questions or concerns please feel free to use the comment field to ask, I'm always happy to answer any and all follow up questions.

If this was helpful to you, please be so kind and rate my repair helpful, or leave some feedback for me, this is greatly appreciated by the Fixya Community Experts when they're able to help you solve your problems.

Thanks again,

Chris Jones
GoVacuum.com

There is a shampooer head with shampooer brushroll, water tank, small hose that hooks to the tank, collection tray

Need to use the Kirby shampoo. It goes down as wet suds but you pick up the suds with the vacuum when it drys. Fill tank adding 1 cap full of soap (kirby soap only) per level on the side, this attaches on the side where the bag is attached

After using the shampooer you need to reattach the vacuum bag and main brushroll nozzle as though you were just vacuuming up dirt.

Instructions:

Lift the front of your kirby up (front part with light) open the handle on the dail in the front (if epquipt), remove the power head, put on height adjustment on highest level, turn dial on front of power head until you see 2 red arrows facing each other, unlock by turning knob, power head should come right off, get shampooer out the power head for shampooer with collection tray, make sure dial is set red on red, put on front of Kirby and lock in, turn dial to green on green arrows, fill tank adding 1 cap full of soap (Kirby soap only) per level on the side, this attaches on the side where the bag is attached, line up arrow and notch and turn, to hook up hose put Kirby down to lowest level, notched end of hose hooks in on tray other end on the tank,on/off switch refers to the foam, Turn machine on to lay the foam & scrub carpet, take shampooer back off to extract the foam once it's dry.

Good luck.

The Kirby shampooer deposits the foam onto carpet,and works it into the carpet with the shampooer brushroll.After the carpet is dry,use the vacuum itself to pick up the dry foam and dirt.The Kirby Shampooer is not an extraction shampooer

this site may be helpful
http://reviews.ebay.com/KIRBY-CARPET-SHAMPOOER-INSTRUCTIONS-MANUAL-DIRECTIONS_W0QQugidZ10000000004594992

make sure the brushes on the shampooer head are spinning and that you have the shampooer head lowered all the way down to its lowest setting. Also...shampoo at a slower pace than you would move when vacuuming...when both putting down the suds on heavily soiled areas and scooping them up. The more oils in the carpet, the less suds you'll see when the shampooer is working properly. one more thing that may be mentioned in the guide is the little round sud screen that attaches to one end of the shampooer hose...make sure that little mesh screen is there and seated properly. It is what produces the suds from the shampoo solution.

Here's my online guide for using the Kirby shampooer....

 

http://reviews.ebay.com/KIRBY-CARPET-SHAMPOOER-INSTRUCTIONS-MANUAL-DIRECTIONS_W0QQugidZ10000000004594992

 

HOPE IT HELPS!!

Marci

I was having the same problem. There is a filter plug that came loose on mine and went down into the hose. It belong on the water tank and fits in there tightly and the hose end goes over it. That's what actually makes the foam.