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jeanette Posted on May 25, 2014

Googlplay I am. Try to make purchases using my googleplay and it's saying purchase declined

1 Answer

A

Anonymous

Hi Jeanette,

There are a few common reasons for having a payment declined:

  • Outdated card information (especially expiration dates)
  • Incorrect card information (especially mistyped numbers)
  • Incorrect CVC code
  • Billing information that doesn't match the billing information on file with your bank

Make sure you are not using outdated or incorrect card information. You can learn more on the Google Play help website:

https://support.google.com/googleplay/answer/2851612?hl=en

Hope that helps!

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CP205 007c1d61-0590-47c2-a3a5-b47d520b67a7 2016/03/25 - 05:21:16 UTC

You're not having a problem with the console; you're having a problem with your bank and/or payment method.

  • Make sure you have your most recent credit/debit card stored in your system. If you don't, add your newest.
  • If you do, then try calling your bank to make sure you have enough money for the purchase, or to alert them to the fact your card isn't working.
  • Try again later. You might be being flagged for trying to make a purchase in a new area or because you have too many recently declined purchases.
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If you'd like to permanently delete a book that you've purchased, along with all records of your purchase, visit your My Orders page on Google Play and select Delete forever.

Please note that we will no longer be able to look up or refund a book order once it has been permanently deleted.

https://support.google.com/googleplay/answer/179862?hl=en
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