Polycom far site trying to connect. call coming in but both sides seeing black screen and not able to hear

SOURCE: Not able to getting video from Remote far end.

Is the Indian site within the firewall? If so, I would focus on the firewall. Does the US site have a firewall? They may be blocking outbound traffic. If you are connecting but no video, it sounds like UDP traffic is still being blocked somewhere. If you can, you may want to assign public IPs on the units and test outside of the firewall.

Hope this helps..

procom office solutions

• 93 Answers
• Posted on Feb 08, 2009

SOURCE: Could not connect to our VSX 700 polycom over ASDL

for VC over IP, both end should have a dedicated bandwidth with PUBLIC IP.
this solves most of the problems that are faced in a vpn or shared network like situation!!!!

SOURCE: Polycom VSX 8000-- cant hear

If you cant hear anything then this is a firewall issue not the VSX8000. Call us for port openings. 415.637.9989 . If the unit works on a LAN but not outside your firewall this is what it is. If it does not work on a LAN then it is the VSX8000..

SOURCE: connects to far sites but there is no image, only

When i connect the other end successfully(all the blue balls color turned to green)but with only a sentence, says:"secure conference encryption 。。。"

SOURCE: I hvae a Polycom HDX 8000 HD unit and i'm trying

Can you use a polycom vsx aptz-2p camera with an hdx 8000