If your Seca 813 is only showing the "STEP OFF" and "STOP" messages and is not responding to any commands, it is possible that there is a problem with the scale's sensors or the internal circuitry. Here are some steps you can take to troubleshoot the issue:
- Make sure that the scale is on a flat and stable surface. If the scale is on an uneven surface or is wobbling, it may not be able to take accurate readings and could display error messages.
- Check the scale's batteries. If the batteries are low, this could cause the scale to malfunction. Replace the batteries with fresh ones and try turning the scale on again.
- Reset the scale. Some scales have a reset button or function that can be used to clear any errors or malfunctions. Refer to the user manual for instructions on how to reset your specific model of scale.
- Check the scale's sensors. Over time, the sensors on a scale can become dirty or worn, which can affect their accuracy. Clean the sensors with a soft cloth or brush and see if this resolves the issue.
- If none of the above steps work, you may need to contact Seca support or a professional technician for further assistance. They may be able to diagnose the issue and recommend a repair or replacement if necessary.
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