We replaced color cartridges, and now we can't get the cartridges to rotate. It seems to be stuck in one place. The message says "incorrect yellow."
SOURCE: HP LJ 2840 problem
I'm about to dive into the printer and change the carousel. I'm having the same incorect yellow msg even when the cartridge is not inserted... I'll be back with further info.
SOURCE: HP 2840 ink cartridge stuck
turn off machine,use a large paperclip,straighten out one side,insert paper clip in to slot on right side(white guide next to blue arroe)to deactivate the carousel clutch,this will release the clutch and you should be able to rotate carousel manually.
SOURCE: "incorrect yellow"
you need to remove the plastic cover in order to remove the problem cartridge...
SOURCE: 52 scanner error on HP Color Laserjet 2840
The device has experienced an internal
hardware error.
Recommended Action
SOURCE: Re-installing yellow cartridge in HP 2840
Same problem. The stated solution doesn't work because when we try to rotate to yellow, it says "Incorrect Yellow" followed "Rotating to Magenta" It will not let us get to yellow.
2,666 views
Usually answered in minutes!
×