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Officejet 9600: vertical lines (4) in center of page when copying using ADF. No lines when copying from glass. I tried the cleaning procedures on your trouble shooting pages. They did not help. How ca

Officejet 9600: vertical lines (4) in center of page when copying using ADF. No lines when copying from glass. I tried the ADF roller cleaning procedures on HP's trouble shooting pages. They did not help. The lines are not in direct alignment with the rollers. Can I get inside the ADF cover to see if there is debris in there? How can I fix this?

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Try this fix, even though its a different model printer, same kind of build

Posted on Feb 04, 2019

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"YOUR troubleshooting pages". We are FIXYA dot com, not HP!

This problem is always caused by dirt or correction fluid on the narrow glass strip that is in the document feeder. Clean it with an alcohol based cleaner. Usually, the head end of the Doc Feeder levers upwards.

Nothing to do with the rollers, it is the optics that need cleaning. As the carriage moves, it records whatever is on the optics. Do your secretaries use correction fluid like Tippex? If I had 10 bucks for the Tippex I have cleaned off them. :>)

Posted on Feb 04, 2019

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An unfortunate issue with any MFP is debris on the slit of glass the document passes over when being scanned but also, dust under the glass which is seen by the lens as a solid causing stripes/lines on copies. Without being able to open that area, [and I really mean by someone who has experience opening up the machine], to clean out the optics of dust/debris, the lines will continue.

Posted on Oct 28, 2015

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  • Expert
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John:
When using the ADF, the scanner doesn't move. The long rectangular platen glass on the left side of the machine is used, not the large glass. I believe that if you clean the long, thin piece of glass on the left side of the platen, your lines will disappear.

Posted on Jun 01, 2014

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SOURCE: my hp officejet 7590 will not grab the pages that

Open up the doc feeder and clean the roller and pad with alcohol.

Posted on Feb 08, 2010

leroyal
  • 2120 Answers

SOURCE: When making a copy we get an ink stripe down the center

open up the document feeder and clean the scanner glass.

Posted on Jan 24, 2009

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  • 2120 Answers

SOURCE: Cannot scan anymore. The

Many known scanner issues of this model by HP.

Most likely uneconomical to repair.

I've tried to fix dozens of these models, but the problem comes back in 2 weeks.

Posted on Sep 08, 2008

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1 Answer

Scanner leaving black streaks


There are two possible fixes.

Download the latest firmware update by CLICKING HERE

The following is provided by courtesy of Lexmark:
Problem Vertical lines; Auto document feeder scan anomaly; ADF scanning problem; Scan issue; Scanner issue; Visible line; Streaks show on page; solid line down the page; Top to bottom line; Smudge runs down the page; Opaque line; Broken line; Bar all the way down the page Solution Overview

This article provides the self-diagnostic steps necessary to evaluate top-to-bottom streaks that appear when copying or scanning.

Important! This is seldom a scanner hardware failure.

The main reason for this anomaly is debris or marks on the scanner glass that is used for Auto document feeder (ADF) page scans.

Printed or Scanned Page Illustration

copyvertstreaks.jpg

Who should consider this article?

Any user of an MFP or All-In-One printer experiencing the following symptoms:

  • -Vertical lines only when using the Autodocument Feeder (ADF).
  • -Observed with any type of scan job (e-mail, ftp, solutions, fax).
  • -However, normal expected output when the page is scanned from the scanner flatbed.



ADF scan behavior

Think of it this way:

  • -The page is pulled from the ADF.
  • -The moving page slides across an ADF-designated portion of glass.
  • -The image sensor, which is located under the glass, reads and interprets the moving page's contents.
  • -Contamination on this ADF glass is seen by the image sensor for the entire length of the page.
  • -The image processor interprets the image sensor's repeated capture of this contamination as a vertical solid line.
  • -Any ADF scan function now exhibits a vertical line.



adfvertscanline.gif




Suggested Diagnosis and Fix




Step Action 1 Locate the portion of the glass designated for ADF scans.
HINT: The glass location differs by model. This area is often separate from the scanner flatbed. Please reference User's Guide for more information if you are having a difficult time locating this designated area.
2 Perform a visual inspection for any of the following recurring culprits:

  • -Clear adhesive tape
  • -Glue
  • -Ink pen
  • -Paper
  • -Marker
  • -White out
  • -Staples
  • -Environmental dust or dirt
HINT: Ink marks can be especially hard to see and almost translucent at first sight. However, the image sensor (CCD) registers them as a mark. 3 Use a clean, soft, moistened cloth to thoroughly clean and remove any marks or debris. 4 Inspect the underbelly or underside of the ADF for any marks or debris. 5 Perform another scan to see if cleaning the glass alleviated the issue. 6 Repeat the procedure if a vertical line still appears.
Remember! Printing and scanning from the scanner flatbed work fine.
7 This time, place an intentional mark on a blank sheet of paper and take note of its location. Now place that sheet of paper in the ADF and make a copy.
8 Evaluate the distance of the vertical line to the your mark. 9 Inspect that area of the glass for further debris or marks and clean as necessary.




Other Possibilities


If... Then... Vertical lines appear only when printing... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support. Vertical lines appear when you lay the page on the flatbed... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support. Vertical lines appear on ADF-fed printed copies, but they do not appear on scan-to-network [e-mail, FTP, folder (PC), solutions]... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support.


May 01, 2012 | Lexmark International LEX90T9005 Inkjet...

2 Answers

My officejet pro 8500A prints black vertical lines down the page when I make a copy. I have cleaned and aligned the printheads. What else can I do?


Happened with me too. Turned out to be a small sticky smudge on the ADF glass. That is the smaller glass scan area to the left of the large glass scanning area.
When using the ADF to scan or copy, make sure the smaller glass area is clean along with the rollers.

Oct 05, 2011 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

My HP Officejet 6310xi displays a vertical line when copies are fed through the ADF and when sending faxes through the ADF, the same problem occurs. What could be the cause?


Open the Top Feeder Cover
Clean the Roller with lint free cloth.
Lift the Roller a bit up and you will find a glass strip underneath the rollers
Clean the glass strip with cloth and close the feeder
Try scanning or copying. it should work

Regards,
Ron

Mar 04, 2011 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Horizontal lines/missing print occurs on my pages. I have tried to reboot the printer, but the printing issues remain. Do I need to clean the print heads?


Follow these steps to make it work... TIP: Focus on the printer it self. make sure that it can copy (b&w and color) fine.
If your done reseting the printer go to the next step Solution #2 Clean the All-in-One and make a blank copy Before you begin, gather the following materials:
  • Several clean, soft, lint-free cloths
  • Mild glass cleaner
Step one: Clean the scanner glass and lid
  1. Press the power Button to turn off the product, and disconnect the power chord at the back of the printer.
  2. Open the scanner lid, and remove any originals from the scanner glass.
  3. Spray a clean, soft, lint-free cloth with mild glass cleaner.
  4. Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth.
Step two: Clean the automatic document feeder ADF
  1. If the product is not already off, press the Power button to turn off the product, and disconnect the power cord from the product.
  2. Locate the ADF frame to the left of the white underside of the scanner lid.
  3. Press the ADF frame release.
  4. Unhook and remove the ADF frame.
  5. Lightly dampen a clean, soft, lint-free cloth with a mild glass cleaner.
  6. Use the dampened cloth to clean both sides of the transparent film, and the white strip in the center of the ADF frame.
  7. Clean the ADF frame.
  8. Re-Install the ADF Frame

Step three: Make a blank copy
  1. Remove any originals from the scanner glass.
  2. Load plain white paper in the input tray.
  3. Press Start Copy Black to make a blank copy.
  • If the copy is clean, there is no need to continue troubleshooting.
  • If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged. Contact HP's Printers support department @ 1-800-474-6836
To view this steps w/ images click on this link Good luck! :)

Feb 01, 2011 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

When the Automatic Document Feeder (ADF) to copy I


There are two scan modes when copies are made.When you make copies through ADF you originals go past small **** glass located to the left of the main exposure glass.Any small mark on this **** glass( correction fluid mark,ink mark,small scratch,dust particle and so on)will show as a line on your copy.So to get rid of these vertical lines on your copies you need to clean this small exposure glass.

Oct 04, 2009 | Epson Stylus CX9400Fax InkJet Photo...

5 Answers

Vertical line appears in scans using the ADF, but not with copies


happened to me after i fed a page with not-too-hard whiteout on it. the feeder makes the page run through a different piece of glass and i just had to clean it.

Aug 18, 2009 | Brother MFC 7840W Printer

1 Answer

Very crisp vertical grey line appears (glass clean)


I have the exact same problem. It was there since I first bought the MFC-7840W.
Vertical line appears in scans using the automatic document feeder (ADF).
Vertical line does not appear when scanning single page (placing it directly on the glass -- i.e. not using the ADF).

Cleaning the glass strip for the ADF (or the white pressure bar overhead) does not solve the problem.
The problem does not occur with copies using the ADF (using the COPY button which is basically a scan and print). This would suggest that dust and dirt is not to blame because that would also appear on the copies.
But since I believe a copy is basically a scan plus print, they should be using the same electronics -- a hardware problem on the scan would likely appear on a copy also -- there is some difference between how they accomplish this.
It's definitely not a software issue since it occurs on all versions of Windows and Mac OS X (and multiple computers). It also does not matter whether I "push" the scan to the computer by using the scan button on the MFC... or "pull" the scan from the MFC using the Brother Control Center software.

Aug 12, 2009 | Office Equipment & Supplies

3 Answers

Black vertical lines on faxes sent using auto document feeder


If you lift up the lid on your scanning device you will notice a glass strip about 1 inch thick and then the large area of glass used for flatbed scanning. The 1 inch strip is used for ADF scanning. Because your papper is moving across the glass strip, any dot, smudge or scratch will affect your scanning and cause verticial lines down the page. Sometimes the dot is not visible to the eye. Get some glass cleaner that has alcohol in it and thoroughly clean the glass strip and it should solve your problem. If it turns out to be a scratch on the glass then cleaning won't help.

Nov 15, 2008 | HP Photosmart 375 InkJet Printer

1 Answer

Colored Vertical Lines when ADF Scanning


the scanner system using ADF is not the same as in using from the platen glass, (CIS usually called contact image sensor) reads your document and sends the info to be printed, chances are your CIS assembly could be dirty and have some dirt on its surface, try opening this area on the top of ADF and clean with a moistened cloth, especially the affeced left margin, it should work!

Jul 14, 2008 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Line in copies that go thru feeder


Hi,

Over time the automatic document feeder (ADF) will get dirty, occasionally causing vertical black streaks or lines in scans and copies .

Manual cleaning of the ADF might be necessary. Follow the procedure below to manually clean the ADF .

You will need the following materials:
  • Soft lint-free cloths
  • Glass cleaner
if you look carefully on the left side of ADF ( top feeder ) there is an assembly which u can lift , there wud be a set of rollers if u lift that part there would be a glass strip . u are suppose to clean that strip .
While holding up the inside of the ADF, clean the glass in the location of the vertical streak with one of the cotton swabs. Try cleaning the glass first with a dry cotton swab. If that does not correct the problem, then moisten the swab with glass cleaner .
If the vertical lines or streaks still appear, go through the above cleaning process again, this time cleaning the entire surface of the ADF scanner glass.
and after this try the following steps as well .
CAUTION: Use only glass cleaner. Avoid abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass.

Apr 19, 2008 | HP OfficeJet 7310 All-In-One InkJet...

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