HP Officejet Pro L7580 Fax 'phone off hook'

Hello.
The Fax can only be received and printed from the unit.
If you have a 56k modem in your PC with a phone line input you can set up a fax through windows. Simply go to control panel, printers and faxes and follow the instructions to install a fax driver.
Then you can receive the fax directly to your PC without having to go through the HP Printer at all.
Regards GM

The storm has likely damaged the phone line, or the ADSL microfilter (if you have one). Which is why it thinks a phone on the fax line is off the hook. Check your line for breaks and your ADSL filters for a blown filter.

Hi there,

You probably need to run the fax test to check if the fax mechanism is working fine.

Click on Setup Button ( ranch like symbol ) on the printer front panel.
Scroll down till you find Tools ( press ok )
Check for Run Fax Test ( Press OK )
It will print the test results and everything should pass.

To solve your fax issue, follow the steps below.

Click on Setup Button
Check for Advanced Fax Setup ( or Basic Fax Setup ) - Press OK
Look for ECM ( Error correction mode ) - Press OK
Turn the ECM OFF

Try to send fax. It Should work.

Regards,
Ron


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pleass make a copy from the printer either you use a dedicated line for phone and fax or the same line for phone and fax
then perform a power drain on the printer steps to perform a power drain press and hold the power button down holding down the button unplug the power cable from the rear access of the printer hold down the button for 10 secs then first replug the power cord then reboot the printer press the setup icon(it resembles a wrench) on the printer touch screen then go to tools then select run fax test then you can come to know what is the problem if there is dial tone failure you need to check the phone line if all says pass then go to setup once again then go to advanced fax setup then check fax speed if it is fast set it to medium then check the ecm(error correction mode) set it to off from on then go to automatic reduction then set it to off then go to basic fax setup then check the rings to answer please make sure that the rings to answer for fax should always be 2 rings more than the telephonic answering machine run a fax test again then try sending a fax to the number(1-888-473-2963) thats the hp[ faxme ] number you will get a return fax if the fax test says that the fax hardware failed please contact the hp tech support thank you with regards

• asitroutrock !

hello, on the control panel to this machine, there is an area for the fax setting, there is also a button, that has an light on it for AUTO ANSWER, the light should be on for recieving faxes. also, i would set the answer on rings for 2.

First, Connect the Phone line in Line 1 EXT at back of printer

Check the No. of Rings on your Answer machine.
If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine )
And you need to turn off ECM on the Printer setup

Press Setup button
Scroll till you find Fax Settings - Press OK
Choose Rings to Answer - Set it - 6 ( based on the Rings on Answer machine ) - Press OK
Check for ECM - Error Correction Mode - Press OK
Turn it OFF - Press OK
Check for Auto Answer option - Turn it ON too.

Try to receive Fax.. it should come thru.

Clean off the glass place where the paper passes when you fax. You'll probably find some foreign matter on it. Wipe it off and you should be good to go.

how to remove the jammed papper

Hi,

u can try to run the fax test from front panel of the unit .

for fax test press setup >go to tools ( by pressing the arrow key ) > go to run fax test press ok .

it give u a report on the fax attributes. u can download the utility from the link below and see whether its a hardware issue or not . in case its hardware , contact HP Technical Support at 1800-474-6836 .

Diagnostic utility

Thanks

hi,

try this...

> unplug the power chord while the printer is turned on
> press and hold the # and 3 button on the printer at the same time and while holding it, insert the power chord.
> a semifull reset would be done
> after that try to fax.

thanks and regards
agnel