Tomtom GO 720 GPS Receiver Logo

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Posted on Jun 23, 2009
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Tom tom won't turn off

Turned tom tom on and lit up with picture and ticon saying tom tom. then it won't load up. tried turning it off but display still shows picture with icon.

tried charging and docking it but nothing seems to work.

the light will come on to say its charging but the screen stays same?


its a tom tom Go 710.

2 Answers

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  • Posted on Jun 23, 2009
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If it does not proceed when the icon is selected, presume data corruption or in fact no data.
TomTom is renouned for this type of problem.
try rteinstalling the map data from the source.

try a reset first ( small pinhole on rear) put open paperclip end in and gently push the button inside) if this still fails then data installation is the go

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  • Posted on Sep 24, 2014
geoffbrig253
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Okay.... probably too late for you but..... the on / off button on the 710 needs to pressed and held-in for a couple of seconds or so to enable it to shut down also you must ensure that you push the button fully down, otherwise it won't shut off.

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Can the Tomtom recharge wheh the car is not in use - eg in the garage

No, then tom tom cannot recharge when the car is not on. You need to turn on the car before your tom tom can charge. The battery gets to charge the tom tom when in use. Once the car is turned off the gps will not charge. You can try out a practical by turning off your car and plugging the gps to see if it will work. Or the cigarette lighter, does it work when the car is turned off. Since the cigarette lighter does not turn on when the car is off, then it means it gps cannot charge once the car is turned off.
Hope this information helped you!
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Either faulty / corrupted files on the hard drive or a faulty hard drive ( not uncommon ) is causing this problem. Effectivley causing the TomTom to lock up as it cannot procede . In order for a tomtom to turn off normally , it needs to have fully loaded up normally. Your tomtom isn't loading up properly , hence the problem. If you have a backup of the tomtom hard drive ? ( I hope you backed up the files to your PC ) then you can try formatting the tomtom hard drive and copying the files back to it from your PC .
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Wont turn off, or reset

could you give me more info plz
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