I want to delete an existing greeting message on the autoattendant. How do I do that?

https://www.manualslib.com/manual/949871/Samsung-Idcs-28d.html


Samsung IDCS 28D User Manual

With Partner Mail you do not have to re-initialize the mailbox to reset the password. There is an option just to reset the password. If you re-initialize the mailbox you will delete existing messages and greeting.

With the phone in standby, press [greet]. While the preset message is playing, press and hold [greet] again. You will hear the announcement "Record greeting" and a confirmation tone.
If you already have a greeting recorded, you can delete the current one and then record a new greeting. While the current greeting is playing, press (delete). And then start over with the first.
Start recording your message. You will have thirty seconds, and the message counter will count down.
When you are finished recording your greeting, press [greet], (play/stop) or [set]. You hear a confirmation tone, and then your greeting plays back for you.
The full instructions begin on page 45 of the manual.

Hi,
Recording a Personal Greeting
Your answering system comes with a pre-recorded outgoing message or greeting that plays when you receive a
call: "Hello, no one is available to take your call. Please leave a message after the tone." You can record your own
personal outgoing greeting. Your recorded greeting must be between two seconds and thirty seconds long.
Press /mute. The system announces the number of new and old messages, then starts to play the
messages unless it has no messages.
Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that the
system is in the command waiting mode.
Press 8 to start the recording. The system announces, "Record greeting." Begin recording after the
announcement.
When you finish recording, press 8 again or press 5. You will hear a confirmation tone, and your recorded
greeting plays back for you.


Selecting a Greeting
Once you have recorded a personal greeting, the phone automatically switches to your personal greeting. You can
also switch back and forth between the pre-recorded greeting and your own greeting at any time.
Press /mute. The system announces the number of new and old messages, then starts to play the
messages unless it has no messages.
Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that the
system is in the command waiting mode.
Press 6. The system plays the current greeting.


To keep this greeting: Do nothing..


To switch to the other greeting: Press 6 while the system is playing the current greeting.
Each time you press 6, the system switches between the pre-recorded and the personal greeting. The last
greeting you hear is used as the current greeting.


Deleting Your Personal Greeting
You can delete your personal greeting from the base. You cannot delete the pre-recorded greeting.
Press /mute. The system announces the number of new and old messages, then starts to play the
messages unless it has no messages.
Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that the
system is in the command waiting mode.
Press 6. The system plays the current greeting. Switch to your personal greeting if necessary. (See the previous
section to switch the greeting.)
While the personal greeting is playing, press 4.
The system announces "Greeting has been deleted," and switches back to the pre-recorded greeting.

Reording a Personal Greeting Press /mute. The system announces the number of new and old messages, then starts to play the messages unless it has no messages. Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that the system is in the command waiting mode. Press 8 to start the recording. The system announces, "Record greeting." Begin recording after the announcement. When you finish recording, press 8 again or press 5. You will hear a confirmation tone, and your recorded greeting plays back for you.
Selecting a Greeting Once you have recorded a personal greeting, the phone automatically switches to your personal greeting. You can also switch back and forth between the pre-recorded greeting and your own greeting at any time. Press /mute. The system announces the number of new and old messages, then starts to play the messages unless it has no messages. Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that the system is in the command waiting mode. Press 6. The system plays the current greeting.
To keep this greeting: Do nothing.. To switch to the other greeting: Press 6 while the system is playing the current greeting. Each time you press 6, the system switches between the pre-recorded and the personal greeting. The last greeting you hear is used as the current greeting.
Deleting Your Personal Greeting You can delete your personal greeting from the base. You cannot delete the pre-recorded greeting. Press /mute. The system announces the number of new and old messages, then starts to play the messages unless it has no messages. Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that the system is in the command waiting mode. Press 6. The system plays the current greeting. Switch to your personal greeting if necessary. (See the previous section to switch the greeting.)
While the personal greeting is playing, press 4. The system announces "Greeting has been deleted," and switches back to the pre-recorded greeting.

To enter viocemail administration, press Feature 983. if your system has 2 digit intercom #s your default password is 120000 if your system has 3 digit intercom #s your default password is 1020000. Once you have entered the password you will see 3 selections you can make .Use the three soft keys under the display and select AA (auto Attendant). Next, press greeting and greeting again. Next, it'll ask for the greeting number your probably working with greeting 1. Press record to start and ok when finished. dont forget to save the greeting or it will be deleted if you exit early. hang up when finished

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Recording a Personal Greeting
Your.answering.system.comes.with.a.pre-recorded.outgoing.message.or.greeting.that.plays.when.you.receive.a.
call:.“Hello,.no.one.is.available.to.take.your.call..Please.leave.a.message.after.the.tone.”.You.can.record.your.own.
personal.outgoing.greeting..Your.recorded.greeting.must.be.between.two.seconds.and.thirty.seconds.long.
1).Press. /MUTE..The.system.announces.the.number.of.new.and.old.messages,.then.starts.to.play.the.
messages.unless.it.has.no.messages..
2).Press.5.to.stop.the.announcements.or.message.playback..You.will.hear.intermittent.beeps.indicating.that.the.
system.is.in.the.command.waiting.mode.
3).Press.8.to.start.the.recording..The.system.announces,.“Record.greeting.”.Begin.recording.after.the.
announcement..
4).When.you.finish.recording,.press.8.again.or.press.5..You.will.hear.a.confirmation.tone,.and.your.recorded.
greeting.plays.back.for.you.
Selecting a Greeting
Once.you.have.recorded.a.personal.greeting,.the.phone.automatically.switches.to.your.personal.greeting..You.can.
also.switch.back.and.forth.between.the.pre-recorded.greeting.and.your.own.greeting.at.any.time.
1).Press. /MUTE..The.system.announces.the.number.of.new.and.old.messages,.then.starts.to.play.the.
messages.unless.it.has.no.messages..
2).Press.5.to.stop.the.announcements.or.message.playback..You.will.hear.intermittent.beeps.indicating.that.the.
system.is.in.the.command.waiting.mode.
3).Press.6..The.system.plays.the.current.greeting.
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m 4).To keep this greeting:. Do.nothing.
To switch to the other greeting:.Press.6.while.the.system.is.playing.the.current.greeting.
5).Each.time.you.press.6,.the.system.switches.between.the.pre-recorded.and.the.personal.greeting..The.last.
greeting.you.hear.is.used.as.the.current.greeting.
Deleting Your Personal Greeting
You.can.delete.your.personal.greeting.from.the.base..You.cannot.delete.the.pre-recorded.greeting.
1).Press. /MUTE..The.system.announces.the.number.of.new.and.old.messages,.then.starts.to.play.the.
messages.unless.it.has.no.messages..
2).Press.5.to.stop.the.announcements.or.message.playback..You.will.hear.intermittent.beeps.indicating.that.the.
system.is.in.the.command.waiting.mode.
3).Press.6..The.system.plays.the.current.greeting..Switch.to.your.personal.greeting.if.necessary..(See.the.previous.
section.to.switch.the.greeting.)
4).While.the.personal.greeting.is.playing,.press.4.
5).The.system.announces.“Greeting.has.been.deleted,”.and.switches.back.to.the.pre-recorded.greeting.

Recording a Personal Greeting
Your answering system comes with a pre-recorded outgoing message or greeting that plays when you receive a
call: “Hello, no one is available to take your call. Please leave a message after the tone.” You can record your own
personal outgoing greeting. Your recorded greeting must be between two seconds and thirty seconds long.
Press /mute. The system announces the number of new and old messages, then starts to play the
messages unless it has no messages.
Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that the
system is in the command waiting mode.
Press 8 to start the recording. The system announces, “Record greeting.” Begin recording after the
announcement.
When you finish recording, press 8 again or press 5. You will hear a confirmation tone, and your recorded
greeting plays back for you.
Selecting a Greeting
Once you have recorded a personal greeting, the phone automatically switches to your personal greeting. You can
also switch back and forth between the pre-recorded greeting and your own greeting at any time.
Press /mute. The system announces the number of new and old messages, then starts to play the
messages unless it has no messages.
Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that the
system is in the command waiting mode.
Press 6. The system plays the current greeting.
To keep this greeting: Do nothing..
To switch to the other greeting: Press 6 while the system is playing the current greeting.
Each time you press 6, the system switches between the pre-recorded and the personal greeting. The last
greeting you hear is used as the current greeting.
Deleting Your Personal Greeting
You can delete your personal greeting from the base. You cannot delete the pre-recorded greeting.
Press /mute. The system announces the number of new and old messages, then starts to play the
messages unless it has no messages.
Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that the
system is in the command waiting mode.
Press 6. The system plays the current greeting. Switch to your personal greeting if necessary. (See the previous
section to switch the greeting.)
While the personal greeting is playing, press 4.
The system announces “Greeting has been deleted,” and switches back to the pre-recorded greeting.

Cheers!

1. Access Voicemail
2. You will be prompted to press:
   1 To Listen to new messages, or
   2 To Record and send a message.
   You will not be prompted to set your Greeting at this point - press 3 to Access Phone Manager.
3. Press 1 for Personal Options.
4. Press 3 to Record a Personal Greeting.
5. To record the Busy Greeting (when you are engaged) press 1 or to record the Standard Greeting (all other occasions) press 2.
   Your existing Greeting will be played to you.
6. Follow prompts to record a new Greeting:
   To Start press 2
   To Stop press 2
   To Save press 5
   To Review press 6
   To Delete press 4
   To Exit press * until system says "Thank you for calling".

Let me know if this will help

Hi Smr. I ran into the same problem. I found out that ASA means auto answer. My phone guy said its rarely used anymore becuase autoattendant does so much more. you get the message when you enable (or in my case) access anything that needs the card. I did it by accident by hitting intercom 891.

I found a thread that suggested a system reset that worked ... and (I confirmed ion page 4-55 of my manual) it doesn't erase any settings ...but it does disconnect any calles in progress.

In case you don't have the manual here's the procedure (which I just did minutes ago)

hit "feature", "00" , then "#728"

Sit tight about 10 seconds and all should go back to normal.
email me if you have uestions or need a copy of the manual.
[email protected]