I have a Laing SMT-909-BSW-14 hot water circulating pump that is not running. There is power to the pump; I found no evidence of air in the system when the hose bib was opened; I found no evidence of foreign matter when I removed the pump. I did notice that the bearing ball has a crack from the top-center to the bottom edge. I can't remember if that crack was there when I installed the pump 6 years ago. Could the crack be casusing the pump not to run?

SOURCE: Laing model 330 Pump not working-delay in hot

Question not 100% clear.

1) The pump is not working? Does the pump make a noise? if pump is not working full-time, it can cause delay in arrival.
If pump motor is suspect, and outlet has power, then check override switch located on timer. Set override to Timer, move some of the trippers outward, then manually rotate timer dial until pump turns ON.
http://waterheatertimer.org/images/IMG_9325-grundfos-timer-800.jpg
If no noise is detected, or noise stops and starts, or seems strained, or if pump is hot, then pump motor may have burned out.

2) If pump is working, and makes noise like a humming sound, and pump motor is not hot, but hot water is not circulating, then unplug pump so it will not overheat and burn up.
Disassemble the pump and cross-over piece. Clean piping with white vinegar or CLR. Do not soak in CLR or it will damage seals. Rinse parts thoroughly. Reassemble and see if problem is resolved.
If pump is vibrating, then suspects include sediment and/or air inside line, and this can be resolved by cleaning as described. Also install air vent to increase life of pump.

3) Other causes for hot water delay at faucet are crossover.
Crossover can be caused by bad single-handled faucet cartridge, and/or by clogged-or-failed check valve on cross-over piece on grundfos.
This type of problem lets cold water enter hot line, and causes delay in arrival of hot water. Clean-or-replace the grundfos cross-over piece, and replace bad faucet cartridge.
Open following link for testing instructions:
http://waterheatertimer.org/Crossover.html

Resources:
http://waterheatertimer.org/Water-heater-recirculation-system.html
http://waterheatertimer.org/pdf/Troubleshoot-recirculation.pdf

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