Why is mouse not working on Toshiba Laptop? - Acer Aspire 5742 Notebook

Toshiba has released a few different advisories related to its Satellite line of laptop computers having keyboard problems. Remember that damage caused by liquid or physical damage is not usually covered by warranty.

Bios Fixes
On Satellite models 1955-S801, 1955-S802, 1955-S803 and 1955-S804, the BIOS (system utility setup program) had trouble reading the firmware for the wireless keyboard. BIOS version 1.40 repaired this problem. The BIOS flash program can be downloaded from the Toshiba website. http://askiris.toshiba.com/ToshibaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=286356xml&sliceId=&dialogID=124900040&stateId=0%200%2084585964 b> Satellite 1955 Text Anomaly b> Toshiba reported a strange, software-specific problem between the Satellite 1955-S801 and S803 computers and Microsoft Word and Excel. Users who held down the shift key for more than five seconds while using the arrow keys would see their highlighted text disappear. The only provided solution was to use an external keyboard attached with a PS/2 connection or to release the shift key if pausing while highlighting in those programs. General Troubleshooting for Satellite Keyboards b> For general concerns about the keyboard -- if it doesn't appear to be working -- try these few steps. Use the keyboard before Windows loads: hit F1 on the first screen that appears after turning the system on. If they keyboard works here, it's probably a Windows problem. Try attaching an external keyboard; if it works, the internal keyboard is likely broken.
Toshiba Laptop Mouse Problems
Some symptoms that occur with Toshiba laptop mice include jumping and vanishing pointers. These situations have occurred after software upgrades have been made. The problems can often be solved by following basic mouse troubleshooting methods. Overall, Toshiba laptop mice contain the basic functions characteristic of the USB variety.

Function b> The mouse device is used to move, open, delete and otherwise connect with items available on and through the computer monitor. In Toshiba laptops and many others, the mouse pad replaces the point and click USB mouse device. This enables the mobile computer laptop to be more compact, portable and ready to use. b> Features b> The mouse pad on a Toshiba laptop is located in the middle, directly below the keyboard. The control buttons, both primary and secondary are situated below it. The primary key, on the left, represents the left-click button on an USB mouse device. The secondary key on the right represents the right-click button on an USB mouse. This button is used to pull up the short menu of an item after selecting it. Update Keyboard Driver b> Many Toshiba mouse issues can be solved by updating the driver. The driver enables the mouse to function properly. Update the keyboard driver first to increase mouse and keyboard device compatibility. To complete this task, click "Administrative Tools," accessible from the Start menu. Next, click "Computer Management," and then select "Device Manager." Click the "Keyboards" expansion node to bring up the list of installed hardware, and then right-click on the keyboard that is in use. If the "Update Driver" option is available, click on it. Otherwise, select "Properties," go the "Driver" tab and press "Update Driver." Device Manager is a useful tool to update, rollback or uninstall incompatible drivers. b> Update the Mouse Driver b> Update the mouse driver by following most of the instructions in the above section, "Update Keyboard Driver." However, after selecting "Device Manager," click the expansion node next to "Mice and other pointing devices." Select the current mouse device in use and right-click on it. If the "Update Driver" option is available, click on it. Otherwise, select "Properties" and go to the Driver tab and press "Update Driver." b> Check BIOS Fixes b> Some older Toshiba laptop models require BIOS (Basic Input/Output System) fixes. Most of the downloads are available from their website. Since, the BIOS chip is the liaison between the hardware and software, any issues should be addressed promptly. Symptoms, such as erratic mouse behavior or the pointer disappearing, are signs of a need for a BIOS fix or driver update. b> Compatibility b> Toshiba and most Microsoft Windows products are compatible. This is vital when it comes to updating necessary drivers needed for continual operating system function. The service packs they approve of are listed on their website. Hope this helps.

b>

If your mouse works in another computer. Try to connect it into another USB laptop port. Goto control panel > Devices and see if your mouse is recognized and drivers are installed for it.
Give more details > Laptop brand model, Mouse brand model, Operating system.

Here are some trouble shooting steps you can try relatively easily....
If the mouse connects via a USB cable, try connecting it on another USB port while the laptop is on.
If it is an optical mouse, check to see if the LED(s) underneath are lit. Change ports until LED lights.
If you have another computer also with a USB mouse and it is working, try a mouse exchange. If the non-working mouse also does not work on the other computer and the mouse from the other computer works on your Toshiba Satellite laptop, the problem is likely with the non-working mouse.
Finally, If the non-working mouse is a wireless one, its battery may be dead. Try a new battery in it.

unplug your mouse and then plug it in again if that doesn't work, un plug it and shut your computer down, then plug the mouse in and start up your computer with the mouse now plugged in. Mine acts up once in a while, you might need a new mouse. get more help for Toshiba Laptop Repair hope this helps you.

Try a different mouse, that would prove where the problem lies. Looks to me like the mouse is failing.

You might need a palmrest/touchpad replacement. Check the touchpad cable connection on the motherboard first. Remove it and reinsert in its place. If still not working you have to replace the assemble.

I don't know if this is the same as my mouse. However I have a satellite1955-S803 with wireless detachable keyboard and full sized optical wireless mouse. The original owner said it came with the laptop.
First I tried very hard to get the keyboard working. After a frustrating day of calling Toshiba, I noticed the "detachable" latches. I removed the keyboard to find a battery compartment. 4 days go by with me calling Toshiba trying to get a replacement. Finally found a battery at batteries plus that does work. about half the mAhr of the original but hey it works.
Now to the mouse. Replaced the AA's batteries but couldn't tie the mouse to the computer. I run linux so no M$ driver would help. Finally found a PDF of the manual and it says "if the mouse has trouble activating, press the wireless mouse button on the laptop."
That button is on the front left edge of the laptop (where the "Intel inside", "XP loaded", and "nvidia" stickers are located ) just to the left of the front silver "mode" button. Under the mouse press the connect button. (round near the optic laser but un-labled) then press the wireless mouse button on the computer and there you go. It just connects and works.
2 weeks I looked for this and it was just that simple.

i too

well the touchpad can be frozen for many resons, primary reasons could be.

1. the compter is hung in other words it needs to reeboot.
2. the touchpad has spoiled, if your laptop is under warranty please visit the nearest toshiba service center.
3.Yes, an external mouse would work but please check if you have a ps/2 port for regular mouses or otherwise please buy a wireless mouse they arent expensive now a days but very convineint.

Best of luck :-)

Have a nice day !!

I have a hp laptop. My sis gave me a toshiba wireless optical mouse which I am unable to install as she lost the installation guide. Kindly help