Also cant access the volume and pause buttons at the bottom of the screen and the screen is 25 percent black screen at the top
On some devices like iPads,phones ,that's the way it shows .some show in the HD format.also check the setting for the screen output for netflix and the tv
When you look at a widescreen movie there will always be black at top and bottom of screen. Movies are not in 4:3 format like for TV and they are like you see at the cinema or an a DVD player.
Just hover the mouse pointer at the base of the screen and the pause button will be there. Also set the volume slider.
I have been with Netflix for more than 2 years now, watch movies everyday, never have a problem.
Your screen resolution is incorrect for the resolution of the Netflix stream, try changing the size settings on your TV. (If your TV is not a modern flat screen it will be over scanned )
Please, watch this video which explains how to solve the white screen for your mp3 player:
http://www.youtube.com/watch?v=a8g0sh7pc54
1. Fully charge the unit.
2. Get a song to play.
3. Lock the device by moving the Hold/Power switch up.
4. Wait for the screen to blank to black, and also wait an ADDITIONAL 25-seconds after the screen blanks.
5. While holding the Play/Pause button down, move the Hold/Power switch out of the lock-mode, and all the way down (like you're turning it off).
6. Release the Play/Pause button.
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