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ronald tallman Posted on May 12, 2014
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Netflix has 25 percent black screen at the top!!!

Also cant access the volume and pause buttons at the bottom of the screen and the screen is 25 percent black screen at the top

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joe daniels

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  • Posted on May 13, 2014
 joe daniels
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On some devices like iPads,phones ,that's the way it shows .some show in the HD format.also check the setting for the screen output for netflix and the tv

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  • Posted on May 13, 2014
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When you look at a widescreen movie there will always be black at top and bottom of screen. Movies are not in 4:3 format like for TV and they are like you see at the cinema or an a DVD player.
Just hover the mouse pointer at the base of the screen and the pause button will be there. Also set the volume slider.
I have been with Netflix for more than 2 years now, watch movies everyday, never have a problem.

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  • Master 2,511 Answers
  • Posted on May 12, 2014
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Your screen resolution is incorrect for the resolution of the Netflix stream, try changing the size settings on your TV. (If your TV is not a modern flat screen it will be over scanned )

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