Problem with Dell 3010 CN, error message 010-397, Restart printer, Reset fuser. I have tried switching off and on only to get the same error message. How do I go about resetting the fuser or does it require specialist input.

SOURCE: Dell 3100 CN replace drum cartridge

Google is your best friend

SOURCE: My Dell 962 Photo Printer gives error when trying to photocopy.

Hi,

The issue you are experiencing with your printer i.e error 2200 is related to "Scan Carrier Stall error" I believe the steps mentioned below will fix the issue,

1. Unplug the power cord from the wall socket.
2. Disconnect the power supply from the back of the printer.
3. Wait 15 seconds.
4. Reconnect the power supply to the back of the printer.
5. Plug the power cord back into the wall socket.

1. Go to www.support.dell.com.
2. Click on Drivers & Downloads.
3. Under Option 2: Select a Product as printers .
4. Locate the printer(s) 962 printer and click Go.
5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.

SOURCE: 010 397 Error Message on Dell 5100cn

The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

SOURCE: RESTART Printer

The new magenta cartridge you put in is bad. If you put the old one back in then you get the low toner message. Take the new cartridge back and get another new one.  I found the answer on the dell troubleshoot website

SOURCE: Dell printer will not print. Receiving message: fuser error

Fuser error usually means that the heater element has blown, or is not functioning properly.
The device will usually lock itself out to prevent any risk of overheating and causing a fire
You will need a technician to fix this