Why does my neato xv-12 keeps saying "put me on the floor" but it is and I cannot turn off

Have you checked the belt to see if there is any damage, or if it has come loose? There is diagnostic software created by a Neato user that is available for download at robotreviews [dot] com - in the Neato forum. With this software (which runs on a PC while connected to the Neato via USB cable) you may be able to find the root cause.

Clean the sensors: https://www.neatorobotics.com/how-to/videos/

Hi Guys
I've fully dismantled my Neato XV-21 to locate the source of the "can't see" problem. (And also replaced a tight wheel Motor causing a "something is caught in my right wheel" message)
There several screws underneath the Neato XV-21 that must be undone to allow the top to be separated. A bit of a pain just to get into the visual sensor area. But not too hard with an electric screwdriver.
There is a Laser device & a Photo sensor mounted to a black plastic rotating wheel which is covered by a black cap with 2 holes in it. One hole for laser beam to exit & one to pick up return laser light return data. They are both rotated by a motor & pulley via a rubber "o" ring which could slip, break or get hairs caught in it.
These could be the source of problems. Once mine was cleaned & checked I had no more problems. Then the wheel motor got tight. Replacing the motor fixed the problem. This requires hoping the Motor Gear Box assembly out by poping the pivot shaft out of it's plastic holder. Then disconnect the spring & cable connector. But you bust be prepared to carefully remove the magnet off the motor shaft (vice & 2 flat blade screw drivers) then unsolder the small PCB at 2 points. With practice (twice) I can now replace a motor in 20-30 minutes.
Hope this Helps some Neato Users out there
Cheers
Trevor

Wheel Motors Here
Wheel and brush motor for Neato XV 11 XV 12 XV 14 XV 15 XV 21 XV Signature...

Dust off your drop sensors. Using a cotton swab, clean the two drop
sensor windows on the bottom of your Neato Vacuum. Power cycle the unit, removing the batteries if necessary. You should be good to go.

Clean the sensor.

I have a Neahis to Botvac 85, had also problem, it started up then stopped. It is 2 or 3 years old, don't remember. but it started to ack very strange with the battery. then this start/stop problem came. I ordered a new originial battery and thought it should solve the problem but no it didn't After some time I decided to try again. Started Neato and it stopped after some time, then I wanted to see if the lidar was rotating so I removed the blue cover over the lidar and could see that it was rotating, then I touched it little bit and the neato started and started to clean my floor. so try this.

Here is a video showing a quick temporary fix and the full fix showing the change of all the electrolytic capacitors.

Try a site called www.ereplacementparts.com. They carry parts for stuff I never heard of.

this link is for the manual may help you..
http://www.roboshop.lt/wp-content/uploads/2012/05/neato-xv-11-user-guide.pdf