Posted on Jun 20, 2017

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Dell 964 scanner isn't working with Windows Vista 64-bit

When I try to scan from my Dell 964, I get a message in the printer window saying, "Downloading scan applications from computer". It will scan the document and show a preview in the printer window but nothing happens after that. I have a suggested fix: uninstall and reinstall a new driver from dell website - the one I installed was for the 32-bit version but they didn't offer a 64-bit version. It didn't work anyway. I appreciate your help on this.

1 Answer

Harry

Expert 75 Answers
Posted on Jun 20, 2017

Harry

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Hi , I can help installing the driver and fixing the printer issue for you , I can take remote access of your system and fix issue for you, one time charges USD 25; pay only if issue is resolved.
Call me at
OneEighthundred,ThreeThreeNine,NineSixThreeFour (Free number).
My Name is Harry.

2 Related Answers

Anonymous

Posted on Aug 29, 2008

SOURCE: Dell 964 scanner

I ahve the Dell All-in-One Photo 964 Printer. The software says it can't communicate with computer. But faxes and scans can be done manually on printer, the software is needed to drop scans into e-mail, files etc. It worked perfectly fine when I had Windows XP, I now have Windows Vista. I have the same problem above also when using it manually.

Anonymous

271 Answers
Posted on Jan 06, 2010

SOURCE: Dell 545 with Windows7-64. Will not recognize Dell

32 bit driver should work

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0helpful

1answer

Cannot get a driver to load off line. 64 bit windows7 no disk

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...

Dell 964 Photo All-In-One Printer owners thread (W7)

Rick

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Aug 14, 2011 • Dell Photo 964 All-In-One InkJet Printer

tip

How To Diagnose HP All-in-One Scanners

<a href="/ftp://ftp.hp.com/pub/softlib/software12/COL34826/oj-90928-1/HPSDU.exe">HP Scan Diagnostic Utility</a> was created to help users troubleshoot and correct connectivity problems with HP All-in-One devices and software on Windows-based computers. Follow the on-screen instructions to run the utility. This utility is compatible with Microsoft Windows Vista, Microsoft Windows Vista Home Premium (32-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Ultimate (64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows XP You could also try running the HP System Check if you have <a href="http://h50203.www5.hp.com/HPISWeb/customer/SupportProds.aspx?region=NA">any of these supported products</a>. HP System Check automates and speeds the resolution of computing problems, acting as a Web-based diagnosis and resolution service. System Check offers a unique combination of Web based trouble-shooting software and world-class hardware diagnostics, providing the most comprehensive array of online support solutions in the industry. Check your system by <a href="http://h20239.www2.hp.com/techcenter/HP_SystemCheck/hp_syscheck.htm">clicking here</a>.

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on Feb 21, 2011 • Office Equipment & Supplies

0helpful

1answer

Scanner for Photo 964 isn't recognized by my computer (Dell Studio - Windows Vista Home Edition). I am able to print, just not scan. I have tried re-installing with the CD that came with the printer, and I...

Try installing the hardware through Control Panel, Add Hardware, Image Devices - have the disk ready to install when prompted.

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Nov 09, 2010 • Dell Photo 964 All-In-One InkJet Printer

3helpful

3answers

Black lines on scans and prints HP 2727nf

File name:

HPPDU.exe [1/1, 1.54M] System requirements:

No additional prerequisites Released:

2010-08-13 Version:

3.0.0.013 Compatibility:

Microsoft Windows Vista, Microsoft Windows Vista Home Premium (32-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows 7 (32-bit), Microsoft Windows 7 Home Basic (32-bit), Microsoft Windows 7 Home Premium (32-bit), Microsoft Windows 7 Professional (32-bit), Microsoft Windows 7 Enterprise (32-bit), Microsoft Windows 7 Ultimate (32-bit), Microsoft Windows 7 Home Basic (64-bit), Microsoft Windows 7 Home Premium (64-bit), Microsoft Windows 7 Professional (64-bit), Microsoft Windows 7 Enterprise (64-bit), Microsoft Windows 7 Ultimate (64-bit), Microsoft Windows 7 (64-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows XP Fix/Enhancement:

This version of the HP Print Diagnostic Utility provides an improved user interface in multiple languages, improved diagnostic and problem resolution capability, and support for usb and network connected devices.

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Oct 27, 2010 • HP Laserjet M2727nf Multifunction Printer

6helpful

2answers

No driver for Canoscan FB 630U Vista 64 bit

Unfortunately, it doesn't look like Canon supports this scanner under Vista. Check if the Windows generic TWAIN scanner driver will work. The Canon software won't work. If the generic driver can be installed, then you should be able to acquire scans in Paint (File > Import from Scanner or Camera), Windows Fax and Scan (New Scan) (some versions of Vista) or Windows Photo Gallery (IIRC it works like Paint).

I hope this helps.

Cindy Wells
(Canon wants you to upgrade. I have a different scanner that isn't officially supported past XP and the generic driver works fine. Unfortunately, you can't just use the XP driver in the compatibility mode due to the lack of signed drivers that are required in the 64-bit OS)

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Jun 03, 2010 • Canon CanoScan FB630U Flatbed Scanner

0helpful

1answer

Dell 545 with Windows7-64. Will not recognize Dell 964 AIO. Dell does not seem to offer driver for either Vista 64 or Windows7 64. Help. Scanner works.

32 bit driver should work

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Dec 02, 2009 • Dell Photo 964 All-In-One InkJet Printer

0helpful

1answer

I have an HP deskjet 3970 scanner, and I'm running Vista 64 bit. I installed the scanner software that came with the scanner, then downloaded the most current driver. When i try to scan, I get the...

The scanner is not supported for vista.

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Aug 31, 2009 • HP PSC 1210 All-In-One InkJet Printer

0helpful

1answer

I have new Dell computer with Vista, and dell aio 964 printer/scanner. Printer works fine but scanner says "communication no available DELL AOI Vist 64-bit

Check the link below and if I have the correct model printer shown.If so , then Dell has not yet written a VISTA 64 bit driver for this model printer. You may contact them,of course, and see if their is a work around like 32 bit emulation.

http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=PRN_PHT_964&os=WW1&osl=en&catid=&impid=

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Jan 24, 2009 • Computers & Internet

4helpful

5answers

Dell 964 scanner

First do your scan on Dell 964 scanner &printer. Scan to clipborad. You hear it scan but nothing happens on your computer. Go to control panel - scanners and cameras - scan profiles - find the document you have scanned, select it and click edit - click preview - in the left corner you will see in blue "How to scan a picture" click that, it will lead you to Windows Photo Gallery - there click on file and import from scanner of camera - it will scan there and your scanned pics will be in your picture folder :) Took me a while to figure it out :)
You can avoid all this and go directly to Windows Photo Gallery :)

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May 26, 2008 • Dell Photo 964 All-In-One InkJet Printer

0helpful

1answer

I have a 9320 One Touch Scanner and can not find the drivers for Vista. This is creating much frustration as I had purchased the scanner new and can not use it. If possible please point me on where to...

System Requirements PC Microsoft Windows 98 SE, 2000 Professional, ME, XP:
Pentium Equivalent Processor or Higher
64MB of RAM (128 MB Recommended for Windows XP)
200 MB of Available Hard Disk Space
CD-ROM Drive
USB Port
Color Monitor
I do believe the scanner does not support windows vista as of yet.

Printer / Scanner

HP Deskjet 6940 (via Network, auto driver) (32-bit)
HP Laserjet 5L (32bit)
hp color LaserJet 2550L (32-bit)
HP Officejet 4200 (32-bit)
HP PSC 1401 All-In-One Printer (32-bit)
Lexmark 240N (Native Driver x64).
Microtek Scanmaker 3600 (32-bit)
Samsung ML-2010 monochrome laser printer (32-bit)
Epson R220 (32 bit)
Brother HL 1030 works after adding a printer manualy and installing as a brother 1430 (32bit)
Dell Photo AIO Printer 964 (32-bit)
HP Laserjet 4plus (32bit)(64bit) with HP Jet Direct as LPR on Standard TCPIP Port
HP DeskJet 845c (32 bit)
(supported printers/scanners)

Read full answer

Apr 20, 2008 • Office Equipment & Supplies

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Dell 964 scanner isn't working with Windows Vista 64-bit

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Harry

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Anonymous

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Cannot get a driver to load off line. 64 bit windows7 no disk

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Scanner for Photo 964 isn't recognized by my computer (Dell Studio - Windows Vista Home Edition). I am able to print, just not scan. I have tried re-installing with the CD that came with the printer, and I...

Black lines on scans and prints HP 2727nf

No driver for Canoscan FB 630U Vista 64 bit

Dell 545 with Windows7-64. Will not recognize Dell 964 AIO. Dell does not seem to offer driver for either Vista 64 or Windows7 64. Help. Scanner works.

I have an HP deskjet 3970 scanner, and I'm running Vista 64 bit. I installed the scanner software that came with the scanner, then downloaded the most current driver. When i try to scan, I get the...

I have new Dell computer with Vista, and dell aio 964 printer/scanner. Printer works fine but scanner says "communication no available DELL AOI Vist 64-bit

Dell 964 scanner

I have a 9320 One Touch Scanner and can not find the drivers for Vista. This is creating much frustration as I had purchased the scanner new and can not use it. If possible please point me on where to...

Not finding what you are looking for?

Photo 964 All-In-One InkJet Printer

Cannot get a driver to load off line. 64 bit windows7 no disk

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Dell 964 scanner isn't working with Windows Vista 64-bit

1 Answer

Harry

2 Related Answers

Anonymous

Anonymous

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Attachments: Added items

Related Questions:

Cannot get a driver to load off line. 64 bit windows7 no disk

How To Diagnose HP All-in-One Scanners

Scanner for Photo 964 isn't recognized by my computer (Dell Studio - Windows Vista Home Edition). I am able to print, just not scan. I have tried re-installing with the CD that came with the printer, and I...

Black lines on scans and prints HP 2727nf

No driver for Canoscan FB 630U Vista 64 bit

Dell 545 with Windows7-64. Will not recognize Dell 964 AIO. Dell does not seem to offer driver for either Vista 64 or Windows7 64. Help. Scanner works.

I have an HP deskjet 3970 scanner, and I'm running Vista 64 bit. I installed the scanner software that came with the scanner, then downloaded the most current driver. When i try to scan, I get the...

I have new Dell computer with Vista, and dell aio 964 printer/scanner. Printer works fine but scanner says "communication no available DELL AOI Vist 64-bit

Dell 964 scanner

I have a 9320 One Touch Scanner and can not find the drivers for Vista. This is creating much frustration as I had purchased the scanner new and can not use it. If possible please point me on where to...

Not finding what you are looking for?

Photo 964 All-In-One InkJet Printer

Cannot get a driver to load off line. 64 bit windows7 no disk

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