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If the symbol looks like ] [, then this isn't generally an error message. The machine is in bobbin wind mode. Move the bobbin winder spindle to the left. If the spindle is all the way to the left, then you have a problem with the bobbin winding mechanism below the bobbin winder spindle slot. The sewing machine isn't correctly getting the message of where the spindle is.
Perhaps remove the bobbin case and check that you have put it back correctly. Check with the sewing machine manual to see how it is done correctly. Make sure that the top of the bobbin case is at the top of the bobbin case holder and make sure you change the needle as it will probably be dull or bent from hitting the metal of the bobbin case.
put the bobbin in its case then pull some thread out and pass it thru the bobbin case slot and under the tension spring .. put the bobbin and case over the shaft that is in the main unit .. the open side of the case goes in first .. make sure the bobbin doesnt fall out .. rotate the bobbin case until its finger lines up with the notch in the main case .. the bobbin case should latch in place on the shaft notch .. place the top thread under and to the back of the pressure foot then turn the machine one turn .. that will loop the top thread around the bottom (bobbin) thread ... now use a card or screwdriver to push both threads from under the pressure foot toward the back of the machine ..
The bobbin fits into a bobbin case (holder), the bobbin case is what you take out to put a new bobbin in. The bobbin case fits into the hook (it has a spindle in the center) which you do not take out of the machine unless you are doing maintenance. If you just ordered a bobbin holder, it could be for another machine. you must get a case made for the machine, a generic one will not work.
I had this problem when I first bought my machine. I took it in and they told me it was a recall problem. All the machines were having the same problem. They fixed it and I have not had the problem since. I bought mine at a Joanne fabrics. Hope this helps.
I'm having a similar problem today. I took out the bobbin case and when I went to put it back in, the whole system locks up. I've tired cleaning, changing needle taking the metal plate and piece that holds bobbin case out and put it all back in after cleaning. Nothing. My symptom is I can't get a complete stitch, the needle goes down, the whole deal acts like it will work and as soon as the arm of the bobbin case gets to 8 o' clock on the gears, It jams and won't hardly move. I cannot pull the bobbin case out easily after this. Perhaps there is someone out there that can help us!
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