SOURCE: I plug in the USB
First, try using a different USB stick. If that doesn't fix the problem then your new tv is either faulty or the tv operating system has a bug.
Check the LG website in your country to see whether there are any firmware updates available. If not, then return the tv for refund or exchange, but make sure to try your USB drive on any replacement set in store as it's highly likely to be a bug in your model which will affect all of the other examples as well.
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