My machine will copy in color and the reports print in color but will not print from my Mac in color

Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If the printer is connected to a network, the test report displays details about the network settings.

To print the wireless test report
1. From the printer control panel, touch (Wireless), and then touch Settings.
2. Touch Print Reports
3. Touch Print Wireless Test Report.

Typically, a Brother machine stops printing, because the connection between the computer and the Brother machine is lost. There are multiple reasons for a lost connection.

1. The Brother print driver is Offline.
   
   
2. The Brother printer driver is not set as the default printer driver.
   
   
3. The computer, not the monitor, connected to the Brother machine is set to go into sleep or standby mode. When the computer goes into sleep or standby mode, the connection between the computer and the Brother machine is lost and needs to be re-established.

Follow the steps below in order to re-establish the connection between the Brother machine and the computer:

1. Verify that the Brother machine is connected with a USB cable and is not on a network.
   
   
2. Verify the power cord and USB cable are securely connected. If the USB cable is loose on either end, disconnect and reconnect the cable securely. Test the machine by trying to print. If the machine does not print, go to STEP3.
   
   
3. Cycle the power of the Brother machine by unplugging the power cord from power outlet, wait approximately one minute and plug back in. Once the Brother machine displays the date and time after plugging it back in, test the machine by trying to print. If the machine does not print, to Step 4.
   
   
4. Reboot the computer connect to the Brother machine and then try to print again.

Step 1:

Print out about 10 blank (all white) sheets and see if the spots clean off.

Step 2:

Check to see if the toner is Dell type brand, if not try installing Dell brand and run 10 blank copies then run color test print using menu key.
Press menu, press arrow down key till 'print reports' is displayed, Press 'check key' then press down key till 'color test print' Press check key to print color copy.

The Auditron feature is used to prevent the machine from being used by unauthorized users and also to track the total number of copies or prints produced with each account. When the total number reaches the upper limit set up by machine administrator, users cannot use the copy feature on the machine. Before resetting the machine you will want to print a usage report. Those instructions are at the bottom of these instructions.

1. Press the [Log In / Out] button on the Control Panel. See the Related Items below for additional information on navigating the Control Panel.
2. Press the [Select] button below the Display Screen to select 'System Settings.'
   
   
3. Use the numeric keypad on the Control Panel to enter the Administrator Login ID, then press the [Select] button to confirm.
   
   NOTE: The default System Administrator Login ID is set to 11111. The System Administrator mode allows you to customize many settings on the machine to suit your particular requirements. The machine enters the Machine Administrator mode only when a correct System Administrator login ID is entered.
   
   
4. Press the [Select] button until 'Auditron Admin' is highlighted, and then press the [Enter] button on the Control Panel to confirm selection. The Auditron Administration screen will be displayed.
5. Press the middle [Select] button until 'Reset Acc Limit' is highlighted, and then press the [Enter] button. The 'Reset Accounts' screen will be displayed.
6. Press the left [Select] button to reset all accounts.
7. Press the middle [Select] button to cancel the request.
8. Press the left or middle [Select] button to perform the action. The Auditron Administration screen will be displayed.
9. Press the [Exit] button to return to the default screen.

Solution : How To Print Reports and Lists (Auditron / Copy Meter Report) The Print Report / List feature allows you to print various reports and lists for each non-print job.

1. Press the [Machine Status] button on the Control Panel. The Machine Status screen will be displayed on the Display Screen. See the Related Items below for additional information on navigating the Control Panel.
2. Press the middle [Select] button below the Display Screen to display the Report / List information.
   
   
3. Press the [Enter] button on the Control Panel. The Print Report / List (Non-print Jobs) screen will be displayed with the options referenced in the table below.

Copy Meter
Lists the account data such the account name, the limit set for the account and the total number of copies for each account.

1. Press the [Select] button to scroll to highlight the required report under the appropriate column, then press [Enter].
2. Press the [Start] button on the Control Panel. The Report / List will print.

Ninty-five percent of all image issues like this are caused by the carona-drum-toner assembly. I have not worked on this model but the only way to diagnose the issue is to try a new drum / toner cartridge and see what impact it has. Then once you resolve the issue you can discuss the service life after the fact.

Try to print a self test page from the printer directly using the below steps....

1. Make sure the printer is loaded with plain, white paper. Remove any special or colored paper.
2. Press Setup on the front panel of the product.
3. Press 1 , to select Print Report , then 5 , to select Self Test .After you have the report printed, check for 4 horizontal color bars in that report, the first color should be the the black one, if the black one is missing, issue seems to be with black cartridge, that may be the reason the printer spits out blank paper, try to replace the black cartridge and then copy if it copies or not.

save file into a .ZIP file then un Zip the file and it should help to change things or print reports. BUT, ALWAYS BACK UP A COPY OF YOUR FILE FIRST.

Is this what u want ?????



To Print out the Department ID Print totals:
1. Select Additional Functions on the Control Panel.
2. Select System Settings.
3. Department ID Management.
4. Select On
5. Select Print Totals Page Totals.
6. Print List.

Hi!

I was able to locate this information for you on tht Toshiba FAQ section of their tech support site. Here is it, verbatim:

How do I discover the MAC address of the Brother network card?


To discover the MAC address of your Brother network card you will need
to print out a Network Configuration Report. To print this report
complete the following steps:

1. On the Brother machine press MENU.

2. Use the up or down arrow key to scroll to PRINT REPORTS and Press OK.

3. Use the up or down arrow key to scroll to NETWORK CONFIG and Press
OK.

4. Press BLACK START

5. The Network Configuration report will print. On the report, find the
section labeled <(><<)>Ethernet Address>. (Example: <(><<)>Ethernet Address> 00-80-77-90-0a-8c) This is the MAC address of your
Brother network card.

What happens when you print a report? Do you get print then? If you can print reports and then you get blank copies the problem is your scanner. If you can't print or copy, then the problem is in either the drum, I would say 30 percent, or laser probably 70 percent.
But we have to find out if it will print a report. Do you use the machine as a fax ? Do they print ok?