These are quite easily damaged and sometimes just wear out. The cable from the motor can also be easily damaged. They are cheap and easy to replace. Just source a new one for that model online. When you receive it, turn off power to the system, take the front cover off, unscrew inside tray from cover box, slide tray out, remove the power box, get access to the motor and replace. Be sure to check which wires go where before removing and take photos or make accurate diagrams with color codes. Check that the control board functions normally before purchase though. A faulty board could cause this fault.
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