Check out that your kindle is not working due to memory issue or some hardware failure. You can also try the Kindle Support Kindle Technical Support Registration 877 690 9305
Hi Beth, they're all useful suggestions. There are all kinds of reasons why your Kindle is freezing.
Check the battery. Check how much memory is available. Check that your software is up to date.
Troubleshooting Frozen Screen, etc.
Press and hold, or slide and hold, the Power button for a full 20 seconds until you see your screen go blank and then start up again.
If a Reboot doesn't fix it, a Reset may be required but NOTE: this will erase program, personal and account information
https://www.amazon.com/gp/help/customer/display.html/ref=hp_kindle_nav_ts_diagnose?nodeId=200829000
Quick Fix Slow or Frozen Screen
Perhaps the wrong format pf ebook?
Make sure you turn your Kindle completely off and on reasonably regularly
Also - this shouldn't be happening so call the special number for Kindle support which is (866) 321-8851
Peter's comments are better than mine. Try them, but again, if that doesn't do it, call them
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