I have e 4 in the box where no. of messages is none of my four phones will work

The busy signal message only indicates that the phone doesn't get a dial tone signal. This could result from a problem with the wires inside or outside the home. With some modern fiber optic systems, the modem that translates the signal back to POTS (plain old telephone system) analog could be faulty.

I like to use an old corded basic phone for most diagnostics. First, try a new RJ-11 cord between the phone base and the jack. (I've seen someone use the coiled handset cord between the phone and the jack. That doesn't work.) If the new cord works, great. Otherwise, test with another phone. If the test phone has a dial tone, then the problem is with the BT system. For cordless phones, double check if the unit is getting power. Transformer bricks should get warm. If it is under warranty, contact the company.

If you still don't have a dial tone, test the phone line at another jack for that number, if one is available. If other jacks work, then you have a problem with that jack or the wiring back to the incoming service. Most phone jack faceplates either secure the wires with screws or a keystone. For the first, you will need to strip the wires before securing them to the appropriate point. For the second type, you don't strip the wires. Instead you need a punch-down tool (available at most hardware stores in the low-voltage wiring section). Use https://www.lanshack.com/wire_phone_jack.aspx for the correct wire placement. If you recently had someone work on the service connection, check if all of the extension wires were connected to the correct part of the service box.

If the problem isn't specific to one jack, check your incoming service box. In some cases, you can just plug in the basic phone's RJ-11 cable and listen for a dial tone. If there is no dial tone, contact your telephone company. Somewhere upstream, there is a damaged wire. For underground copper telephone wiring, the problem could be from animals chewing on the wires or someone damaging the wires while digging. Most companies should fix outside problems for free. Some will try to sell you a service upgrade instead.

If you can't test the service at the box, contact the telephone company. They have the equipment to test the line. These technicians can also fix inside wiring problems for a fee.

I hope this helps.

Cindy Wells
(Yes, I have dealt with these problems before. The service upgrade was the strangest one. They unplugged four extension wires at the start of the job. Then they lost one wire behind the siding when they finished. It took three minutes for me to find the wire and plug it back into the service box with RJ-11 jacks.)

he charge/in use light on the base of your phone flashes whenever you have messages waiting in your voice mailbox for voicemail through your phone company. You may need to occasionally reset the indicator if it remains on after you have retrieved your messages. To reset the indicator, press and hold find handset for 5 seconds.

A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:

• A modem on the phone line is accessing the Internet.
• A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
• A credit card machine is using the phone line.
• Another electronic device is using the phone line.
• The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.

When the other device is no longer using the phone line, the display should revert to the normal message. Checking the phone line The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time. If a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.

1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.

Problem still exists If the problem still exists after performing the steps above, the line interface unit (LIU), the part that the phone line plugs into, may be defective or the HP product may need to be serviced.

replace led (bulb)

Check your phone line with a) a new cord between the base and the jack and b) a different phone (I prefer an old cordless phone). If you still get a "line in use" message (alternate errors: fast busy signal or no dial tone), use your test phone at a different jack and determine if the issue persists. If you can, find where your phone service comes in and open the box. If you are lucky and have a fairly new service connection, you'll be able to plug your RJ-11 phone line in and check if there is the problem is at the box. If you can't test at this point, you need to contact your phone company to diagnose if the problem is inside or outside.

If the problem is only with the KX-TG65111 phone, try unplugging the base from the phone line and the cord from the wall jack, disconnecting the base AC power cord (from both sides - phone first) and removing the batteries the handset. After a few minutes, plug in phone line, power cord and batteries and test again. If it still fails, then the phone needs service. These cordless phones are not designed for the home user to service. If the phone is under warranty, contact Panasonic. Otherwise, decide if it is worth having the unit serviced or replacing.

If no phone works at this one jack but does work at another jack, you have a wiring problem at the jack or in the wall to the jack. Try opening up the outlet and check for loose or damaged wires. The jack is either wired directly to screw terminals or punch down terminals. For the screws, it's relatively easy to strip the insulation and retighten the connections. For the punch down style, you will need the appropriate tool. (It's available from many hardware stores in the wiring section.) See http://www.lanshack.com/wire_phone_jack.aspx for a diagram of the pins in the jack wiring.

If none of your inside jacks work, look at the exposed wiring and check for any obvious damage. Otherwise, you'll need to find the problem in the walls. You may want a professional to do the job.

If the problem is outside, your phone company will fix the probem for you for free. If the problem is inside, they'll fix the problem for a fee.

If you have a DSL line and a filter on the line, check and replace that if it is part of your inside wiring.

I hope this helps.

Cindy Wells
(I've gotten a line in use error with a DSL filter problem after a nearby lightning strike. Since my filter is inside the service box, my telephone company handled the repair.)

The main unit with the answering machine needs to be plugged into and outlet and also plugged into a working phone jack. The other units just plug into an outlet and speak to the main unit wirelessly. Make sure the main unit is plugged into a phone jack.

Does another phone work at that jack? Try a different phone cord (RJ-11). I like to use a simple older phone for testing. Do any of the other jacks work?

Find where your telephone service comes in and open the box. If you are lucky, you will find RJ-11 jacks in the box. Test for dial tone there. If there is no dial tone, contact your provider and have them fix the line. (If the service box doesn't have an RJ-11 plug, you will need the provider to test the incoming phone line.)

If the problem is only at the one jack, open up the outlet box and check for loose or broken wires. Some use a screw connection; others use a keystone jack (which requires a special tool to press the wires into the connection). For the screw type, you strip the insulation on the individual strands. The keystone has teeth to penetrate the insulation so don't strip it back. http://www.lanshack.com/wire_phone_jack.aspx shows how the jack should be wired.

If none of the inside jacks work, you need to check any exposed wiring for damage. After that you need to check the wiring inside the walls. Your telephone provider will fix this for a fee.

I hope this helps.

Cindy Wells

What color is the flashing light? Green is an intercom call and red is a call from an outside line. First try a new phone line cord and check if you have a bad cord. Do you have dial tone at other phones/jacks in the building? Unplug the extension line and plug in a known working phone. The phone needs repair if the your alternate phone works. If the second phone doesn't work at the jack, then the problem is in the wiring (at the jack or in the rest of the wire run) or in the Phone system. Depending on the jack, you can open it up and determine if there are any loose/broken wires. A cable tester that can do telephone lines (RJ-11) will help (some of these will handle power on the cable so check the specs for your phone system). If the jack uses a keystone, you will need to open it up and press the wires back down with the appropriate punch-down tool. You may want to pull the wires up and press them down at a different point (closer to the outlet box).

If none of the phones work then it is the phone system or the wiring coming into the building. I do not know if you can get to the service box and plug in a phone there. If there is no dial tone at the service box, get the phone company to fix it. If the problem is the phone system, you will have to consult a service person who knows more about the system.

I hope you find the problem to be simple, like a bad cable.

Cindy Wells

This could be any number of things here are a few ideas to help isolate the problem:

1. Disconnect all phones from the wall jacks
2. Connect a phone to each wall jack, one at a time and test. This will help you determine if one of the all jacks is bad. Use the same phone for testing each jack. If you have a phone that does not require AC power, use that phone to test. If the same phone works at every wall jack, one of your phones is bad. You can now test each phone alone until you find the bad phone.
3. If after testing each wall jack, you still have buzzing on the line you will need to contact the telephone company to test the line coming into the house or apartment.
4. If you live in a house and can access the "box" where the phone lines enter the house, there is usually a jack where you can plug the test phone into and check the lines BEFORE they enter your home.
5. If you test at the entry box and your phone works, you have a problem with the wires in your home. If you still have the buzzing, it is probably a telephone company problem

Good Luck!

hi,

The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time.

f a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.

1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.