Water coming from shower and handheld at same time
Sounds like your diverter is defective. You need part #M962110-YYY0A
DIVERTER KIT. (replace your YYY with the color code of your shower)
This is an American Standard part, you can find it online (unfortunately expensive.)
Alternately, you can try calling American Standard and tell them you need the diverter WASHER for your unit. Maybe they'll send you a free one, and you can simply rebuild your diverter.
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