We are not able to pick up incoming calls the phone message states "make calls first"???

Seems that either the phone company has cut-off your incoming service (which they do for non-payment), or you have activated a "feature" and need to turn it off.

(phone companies cannot turn off local-outgoing calls for non-payment because that would prevent you from calling 911)

Have you tried calling your landline to see if you hear a message?

A simple call to your Telco Provider would probably resolve this quicker.

I don't believe it's a malfunction. See if your current phone company has a voice mail active for your phone. If that's the case then odds are your voice mail is picking up before your answering machine.

Pick a spare button and label it CALL LOG. Now press PROG that button and dial 54 STORE. Ooh, it should light up. Now press it and your display will show 3 of the 4 lines of CID info from the calls to your set. The navigator button will show the rest, just keep pressing the UP, DOWN, LEFT, RIGHT buttons. When you run out of items to display, the light and INCOMING CALL display will go out.

If you press 54 and the 3 digit number of your incoming call group (maybe 601 by default) it will follow the incoming calls to the entire call group.



Carl

A Panasonic TDx system has 2 types of call logs, one personal for the set, and one for the ICD group.

Pick a spare button, press PROG, the button, and dial 54 STORE.

If you had incoming: 00x on your display, that button will light and you can now press it to see who called. Your Navigator UP/DONW key will step you forward or backward through the log. The LEFT/RIGHT key will display the 4 lines of the display if you're not using a 7636 phone.

If you want to see incoming calls to a particular ICD group, pick another button, and dial 54 plus the ICD group number. For example, I used 100 as my ICD group (now 600 by default). I have 2 buttons, one logs my extension calls, one displays the system calls.

Carl

Thanks for the opportunity to help with your problem. If you also have voice mail through your phone service provider, it's possible that while you are on the phone, the incoming call is "waiting" (meaning you are hearing a beep while you are still talking assuming you have call waiting). If you don't pick up the incoming call, your caller will hear your "voice mail" message and leave a message. However, your answering machine will not indicate that you have a message.

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check if the format of ringtone set is compatible with your phone..
try to restore the refactory settings once.

thankyou.

Yours may be different if your TA-308 is not a U.S. version, but the family is generally 40 picks up all calls in your group and 4+the ringing extension will pick it up. Just in case they have call pickup deny set (721) you'd have to cancel it with 720.

Carl

Of course you picked the feature with conditions :-)

From the intercom 40 picks up any incoming call. 4* picks up trunk calls, and 41 plus ext number picks up a specific ringing phone.

The condition is that an extension can block call pickup by dialing 7201.. 7200 clears it.

Carl

I need to know more details,
Can you tell me whether you have lotsa messages in your phone?

just set the amount of rings higher on the back of the phone and make sure all you old messages are deleted and also make sure its not set to do not disturb