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The error message refers to the battery on the bottom of the notebook that powers it when it's not connected to A/C power. If you go into the F2 at startup or use HP Support Assistant, you can run a comprehensive battery test
Hi Ronnie Bryant Jr,
If the Internal battery on a HP laptop has died then do contact HP support and check if the battery can be replaced in warranty or if you have to buy one.
Remove the main battery and run the ac adapter only, if everything works fine the battery will need to be replaced, if the computer continues to shutdown the problem is most likely a bad cooling fan or it needs to be taken apart and given a good cleaning.
This issue could be due to presence of static charges or internal hardware malfunction of the notebook. To isolate the exact cause of the issue, perform the following steps.
Step 1: Hard Reset
To perform a hard reset, please follow the steps listed below:
1. Unplug the AC adapter from the notebook PC and remove from any port replicator or docking station. 2. Remove the battery from the notebook battery compartment. 3. Press and hold down the power button for about 20 seconds. 4. Insert the battery and plug the AC adapter back into the notebook PC. 5. Press the power button to turn the notebook PC back on.
This will discharge the static charges from the notebook. Now check for the issue. However, if the issue persists, then it is clear that the issue is due to internal hardware malfunction of the notebook and requires a detailed onsite diagnosis by a service technician. At this point, if your notebook is covered under HP warranty, then I suggest you to contact HP support to get the notebook repaired under warranty.
This issue could be due to presence of static charges or internal hardware malfunction of the notebook. To isolate the exact cause of the issue, perform the following steps.
Step 1: Hard Reset
To perform a hard reset, please follow the steps listed below:
1. Unplug the AC adapter from the notebook PC and remove from any port replicator or docking station. 2. Remove the battery from the notebook battery compartment. 3. Press and hold down the power button for about 20 seconds. 4. Insert the battery and plug the AC adapter back into the notebook PC. 5. Press the power button to turn the notebook PC back on.
This will discharge the static charges from the notebook. Now check for the issue. However, if the issue persists, then it is clear that the issue is due to internal hardware malfunction of the notebook and requires a detailed onsite diagnosis by a service technician. At this point, if your notebook is covered under HP warranty, then I suggest you to contact HP support to get the notebook repaired under warranty.
all computers have an internal battery that runs even when the computer is off. The battery in your computer might be worn out and needs to be replaced by an expert.
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