I have cleaned both units, replaced the ozone plates and rci cells. Still have same problem. One says replace rci and they both blink at start up. If you push the purifier button up to 250 or any range they quit flashing and run. When you turn them off and back on they just blink again. What can I replace or do?
SOURCE: I HAVE THE FRESH AIRE MODEL JUST REPLACED rci CELL
The main circuit board is probably bad. It seems Ecoquest installed a number of them that have a problem. If the machine is under warranty, they will replace it if you pay shipping. Otherwise, you'll have to pay the whole bill. Either way, call first to get and RMA number.
SOURCE: Getting an error message on
Hi, the error message says " replace RCI cell"
You have to order the RCI cells from the company or call this number (336) 326-7948. After ordering the cell, the instruction on how to replace it will come along with it.
More Info..
The RCI Cell must probably be replaced, this must be done about every three years.
The part costs about $90, parts available here.
Replacement is explain at page 15 in manual available here.
SOURCE: Fresh Air Maachine by Ecoquest
I've read from some other posts on here that Ecoquest is good about returning the items and replacing them.
SOURCE: My Ecoquest Fresh Air purifier display reads:
By all means run the unit while you wait for the new RCI cell. The purifier will be less effective in killing germs while the RCI cell is out. It will still work to reduce the allergens in the air. Hope this helps you.
SOURCE: I HAVE THE FRESH AIRE
The fan may be "surging" because something was not replaced securely after the RCI cell replacement.
1) First check the plug, making sure it is inserted FIRMLY into the back of the machine. Also check the outlet, making sure the plug is inserted firmly and the plug is not one that also has a major power-using appliance like a refrigerator or furnace drawing from it.
If this does not solve the problem, use the owner's manual or one that you can access via www,vollara.com , unplug and disassemble the machine and check all connections.
2) Make sure the plate (4" square white object with mesh center) is inserted correctly into the guides, both top and bottom, and is not inserted forcefully too far. It should just seat firmly. Make sure the metal contact "fingers" press firmly on the plate. (Tweak them to achieve good contact.)
If the plate was inserted incorrectly, correcting this should solve the problem. If there was no problem with the plate, or if this does not solve the problem, remove it and...
3) Make sure that the RCI cell is inserted correctly, turning the cell (like a fluorescent light bulb) until both ends are seated firmly.
Reassemble the machine. Also visually inspect all connecting wires to make sure none are loose, corroded, missing, broken, etc.
4) If everything is assembled correctly, the problem should be resolved.
If all of these troubleshooting steps fail, you'll need to contact Vollara (new name for EcoQuest) Customer service at 800-989-2299. Use #16618 for the referral number if you are no longer in contact with the authorized distributor who sold you the machine.
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