Had this for about 4-5 months. It now cant pop popcorn without burning every time. The popcorn wont pop out of the Kettle jamming it up. I use premeasured 6oz packages in whats supposed to be an 8oz popper. I cant get anyone from Nostalgia Electrics to respond via phone or email. I dont know if its not getting hot enough and popping to slowly or what. Can anyone help????
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