Tech was here this morning for a jamming issue on tray 3. Now tray 3 still jams and does not even show I have a tray 4.
Because there is a problem with tray four so it makes it disappear First open tray four remove the paper that might be stuck behind it.. Then enter service mode utility/counter, touch details on the meter count, then stop 00 stop 01 then select system 1, then select problem unit isolation, then select tray 4 your going to unset follow the screen, then your going to do the same process again this time set, if the draw continues to not show after this procedure get a tech out to look at it, as for tray three maybe the rollers need replacing have the tech look at them to.
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
1.
1 Switch off the printer and disconnect the power
supply. Allow any residual charge to fade away before putting your hands or
metal tools inside the chassis.
2.
Step 2 Pin down the exact location of the jam. The
three hot spots for a jam are the paper tray, anywhere between the feed tray
and the print carriage, or between the print carriage and the output tray.
3.
Step 3 Take off the front paper tray if the sheet got
stuck while it was still in the front area of the printer. If the sheet jammed
here, you should be able to see most of the paper.
4.
Step 4 Pull on the sheet with both hands and steady
pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper
in the machine.
5.
Step 5 Open the back panel to reach paper jammed
between the feed tray area and the print carriage of the all-in-one printer.
Carefully remove the jammed paper from the machine.
6.
Step 6 Use the carriage access door to reach a jam
further inside the all-in-one printer. You may need to move the print carriage
out of your way to clear the jam.
Step 7 Return any access panels to their closed and
locked positions. Plug your printer back in and flip the power switch
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