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Anonymous Posted on Apr 22, 2014

60.20 error Printer giving error message 60.20 and I have followed the instructions on the screen using the down arrow. the error message is still showing and the printer is still "clicking" and error messages advises contact support

1 Answer

Craig

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  • Contributor 27 Answers
  • Posted on Dec 03, 2014
Craig
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Joined: Jun 18, 2009
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The tray 2 lifter-motor is not functioning

Unfortunatly this usually requiers parts

1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 2 lifter wire-harness is full seated in its connector on the dc controller PCA (location J93).
4 Replace the tray 2 lifter-driver assembly
-If the unit is still clicking/banging with a new lifter replace the tray -If the unit is still clicking/banging with a new lifter and tray see step 5 5 Replace the dc controller PCA.

5 Related Answers

Anonymous

  • 102 Answers
  • Posted on Jul 02, 2009

SOURCE: Printer Hp Laserjet 3055 giving error message 5

If you scanner error 5 or printer hangs at scanner bulb warming up than the issue is with Scanning Assembly inside the printer and it is hardware issue.

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Anonymous

  • 1 Answer
  • Posted on Jul 09, 2009

SOURCE: Continue to receive "Remove and check black cartridge" message

Gotta love the internet!

I had the same problem...I seriously considered getting a new printer since I've had my faithful 5510 AIO for like, six years...but what I did was grab some witch hazel and a q-tip. Dipped the q-tip in, wiped down all copper contacts on the carriage and also on the print cartridge...blew on it to air dry...popped it back in and viola! It's back to normal.

pineworks

Clive

  • 4362 Answers
  • Posted on Jan 25, 2010

SOURCE: HP Photosmart with the following error message: 0xc18a030a "HELP"

Reset the product:

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.

Anonymous

  • 1 Answer
  • Posted on May 11, 2010

SOURCE: Cartridge Error message - I've cleaned the

I have same exact issue. Please contact me if you get answer.

Anonymous

  • 1 Answer
  • Posted on Jul 02, 2010

SOURCE: HP Officejet Pro 8500 printer message "Paper jam"

An error code showing that there is paper jam alert, but no paper is in anywhere in the machine except in the tray.....I have checked all areas, taken the back carriage of the unit, opened the top and opened the machine. removed the paper tray, everything, but there is no paper stuck in the unit

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0helpful
1answer

How to fix the DCP-6690CW unable to clean 46 error

Purge Counter Reset Instructions Please note that some of the terms used below to describe buttons may change from one printer to another. For example:
  • START may be down as MENU or SET on your printer or be a green button
  • STOP may be referred to as EXIT or a red button
Before you begin the reset procedure your Brother inkjet printer needs to be in maintenance mode, but depending upon the model of your printer the method of doing this will vary. For most modern Brother printers please try the following:
  1. With the printer turned on and ready to print remove the power cable from the printer (or turn the printer off if you have a fixed power cable).
  2. Hold down MENU/SET/START and re-insert the power cable/turn it back on.
  3. Keep the button held down until the screen reads MAINTENANCE.
If your screen does not now say MAINTENANCE it will need to be put into maintenance mode using one of the two methods below:
  • Printers with a built-in Fax: Hold down MENU/SET/START and quickly press * 2 8 6 4.
  • Printers WITHOUT a Fax: Hold down Menu/Set and the Black Start key before pressing the UP arrow four times.
Now your printer should say MAINTENANCE on the screen and you are ready to begin the process of actually resetting the purge counter.
  1. Type in 80 using the numerical keypad.
  2. Use the DOWN key to locate the purge counter. eg. PURGE0060025
  3. Use the number pad to enter 2783 (this should zero the numbers after PURGE).
  4. Press STOP/EXIT to return to the first stage of maintenance mode.
  5. Press 9 and 9 to exit maintenance mode.
Your purge counter is now reset and you can now resume printing as normal. If however this has not cleared the error message I advise going through this guide again following the instructions to the letter. If the error persists please let us know.
6helpful
2answers

HP laserjet 3600 error message 50.9 Fuser Error

Thank you for the inquiry.
Yes you will probably have to replace the fuser. If this is a new printer still under warranty and the page count has not reached the service life of the fuser, contact HP for warranty replacement. Once the new fuser in installed you will need to restore the service count.
nav?h_pagetype=z-001&h_lang=en&h_cc=us&h_client=z-a-r1002-1&h_product=501046
Fuser Kit Part Number: (Sometimes Called a Maintenance Kit)
RM1-2665 This fuser is compatible with the following printers: HP Color LaserJet 2700, 3000, 3000N, 3000DN, 3000DTN, 3600, 3600N, 3600DN,
3700_parts_fuser.jpg
Link to Installation pictures and instructions:
http://printertechs.com/tech/mkinst/3000/mk-3000-2fuser.php
Restoring the maintenance count after installing new fuser.

This printer tracks the number of pages printed on the fuser, and a reminder message will appear when the fuser reaches a certain page count. The message will instruct you to replace your fuser. Whenever you install a new fuser, you should reset the fuser page count so the warning message will not appear prematurely.


To reset the fuser count :
1. Press MENU to enter the MENUS.
2. Press Down arrow to highlight Configure Device.
3. Press Checkmark to select Configure Device.
4. Press Down arrow to highlight RESETS.
5. Press Checkmark to select RESETS.
6. Press Down arrow to highlight RESET SUPPLIES.
7. Press Checkmark to select RESET SUPPLIES.
8. Press Down arrow to highlight NEW FUSER KIT.
9. Press Down arrow to select NEW FUSER KIT.
10. Press Down arrow to highlight YES.
11. Press Checkmark to select YES.

The fuser count will be reset and then the printer is ready to use.


Thank you for being a FixYa Valued Customer.
Hope this helps helps. Please keep us updated and remember to rate this answer.


TF






30helpful
2answers

I have a brother mfc-420cn. I am getting a unable to clean messa

Do you mean "unable to clean"?If it this follow this instruction.
Unplug the printer from power cord.Press and hold the "menu" button, then plug the device.You'll see on the LCD screen a "machine error" code.If this code is 40,41 or 4F the print head is defective.If the error is 50 or 51 there is error in Purge unit and printer require service.If the error is 46 the waste ink tank is full.Follow this:Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If numberis over 6000, enter 2 7 8 3.This will reset the purge count value. Then restart the printer, hopefully without the annoying cannot clean message.
0helpful
1answer

Unable to print see troubleshooting and routine maintainance in users guide Have read through guide, followed all instructions,cleaned, replaced cartridges , turned off at main supply AND still same...

Unplug the printer from power cord.Press and hold the "menu" button, then plug the device.You'll see on the LCD screen a "machine error" code.If this code is 40,41 or 4F the print head is defective.If the error is 50 or 51 there is error in Purge unit and printer require service.If the error is 46 the waste ink tank is full.Follow this:
Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is over 6000, enter 2 7 8 3.
This will reset the purge count value. Then
restart the printer, hopefully without the annoying cannot clean message.

4helpful
1answer

Unable to clean,check manual

Unplug the printer from power cord.Press and hold the "menu" button, then plug the device.You'll see on the
LCD screen a "machine error" code.If this code is 40,41 or 4F the print head is defective.If the error is 50 or
51 there is error in Purge unit and printer require service.If the error is 46 the waste ink tank is full.Follow this:
Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number
is over 6000, enter 2 7 8 3.This will reset the purge count value. Then restart the printer, hopefully without the
annoying cannot clean message.

17helpful
4answers

Ink System Failure HP C5180

-------solution 1---------
HP C5180
Hidden tech menu For resetting and repair, FIX UIAUX
Fixes error 0xc18a0507 error ink system fail
press <left arrow> then press <setup> button together
then press <ok>once support R0631m comes on screen

right arrow 2 times to the System configuration menu
then <ok>
then <ok> to select and ok to confirm reset error.
then <cancel> to escape ( all of witch are onscreen instructions.)
presto restart and no further error
http://www.thecomshack.com/hpc7180.htm
------------- solution 2 ----------------------------------
HP C5180 All-In-One Printer HARD RESET:
Hold down HELP + OK button and unplug printer
Hold down HELP + OK button again as you plug the printer back in.
Then power it on, if it doesn’t power on automatically.
Be Safe: keep holding the buttons until the printer turns itself off. (It took mine less than a minute.)
Now you can release the buttons and simply power it back on.
I got an error message about “improper shut down” since I unplugged it w/out powering down. After I clicked “OK” the printer was just fine and didn’t mind anymore. And now I can print.
0helpful
1answer

Xerox Phaser 8500N Printer Error 09,037.45:9085

You have to go into Diagnostics. Once in Diagnostics arrow down to function menu.
Then select
Then arrow down to ClearISCfaults hit OK
follow instructions on screen.
0helpful
1answer

Error messages: U150 + Ink tank errors have occured

Reset Canon MP600 to the Factory Setting
  1. Press the HOME button.
  2. Use the Easy-Scroll Wheel or the right/left arrow to select Settings, and then press OK button.
  3. Use the Easy-Scroll Wheel or the right/left arrow to select Device settings, then press the OK button.
  4. Use the Easy-Scroll Wheel (B) or the up/down arrow to select Reset settings, then press the OK button.
  5. Use the Easy-Scroll wheel or the up/down arrow to select Yes on the confirmation screen and then press OK.
  6. Press the HOME button to return to the HOME menu.
0helpful
2answers

Printer Busy

Hi,
As you have already worked with Tech support at Dell, they may have exploited all the options but do try the following steps and tell me if that worked
1. DIsconnect you printer from the computer
  1. Press the down arrow button until Maintenance is highlighted and press the Select button.

  2. Press the down arrow button until Reset Defaults is hightlighted and press the Select button.

  3. The printer displays a confirmation message. Highlight Yes and press the Select button
This would reset your printer to factory defaults.

2. Unistall the drivers using the following file
R166225 .zip from the link below
http://support.dell.com/support/downloads/format.aspx?c=us&l=en&s=gen&deviceid=9913&libid=40&releaseid=R166225&vercnt=1&formatcnt=0&SystemID=PRN_PHT_964&servicetag=&os=WLH&osl=en&catid=-1&impid=-1
-> Save the file to desktop
->Double click to extract the file and see where the file is being extracted.
-> Go to extracted file folder ,right click on the file named setup and left click on run as adminstrator.
-> Follow on screen instructions and it would uinstall the printer

3. Restart your computer.
4. Install the drivers back on to the computer using the printer cd. Note :connect the printer only when prompted on the screen.

Once the printer has been installed , we need to update the printer aswell .

5. Download the printer firmware from the link below
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R114639&SystemID=PRN_PHT_964&servicetag=&os=WLH&osl=en&deviceid=9913&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=151153

6. Follow on screen instructions to install the same
7. Check if the printer works after this , otherwise its time for a new one.


Thanks
Mandeep

Do let me know , if the information above was of any help. by rating me for the same.
2helpful
3answers

SC542

sc 542 is when the machine cant warm up to temperature for whatever reason usually entering service mode via clear 107 clear stop and rebooting clears the code if that dosnt work then the next step is call a service engineer
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