We bought used but it was like new never used. Installed with plug and it will not start. We have checked the plugs they are working, tried different plugs. We are going to try to hardwire it next, but any other suggestions would be appreciated.
Have you checked to see if the white and black (or hot) wires are reversed.
It is very common to have this problem.
some plug wires have a smooth edge and a rippled side, one wire per side and the ground wire is green or in the middle.
if there is a side that has a rippled edge make sure that it is on the black wire of the dishwasher and the white to the smooth side.
I remember this in this way: if i hook the power side to an oscilloscope it would show a wave pattern and if I do the same with the common or white wire then it is smooth a straight line
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