Pickup Group? Hi All, I am trying to have our support's department have a pickup group or I believe is a pickup group. If an external caller or realistically a customer call then all of the employees in the department's phone will light up and no one will miss a call. Is this possible? Or must I order this service independently. I know that our sales department had a pickup group of some sort and when I called it would light up. Can you assist? Thank you, Adrienne Heim

SOURCE: Can not view caller ID with call waiting service

The Meridian 9516 is not a visual call waiting (VCW) phone...meaning that you will not see the caller name and number of the second caller when you are on the line..you must purchase a separate call display box (around $10) if you can still find them., but make sure that box is visual call display capable.

SOURCE: NORSTAR phone system/directory of employees

First thing, these new employees have the extensions of the old employees correct, otherwise more changes that what I gave you here will not work properly, example when you hear Press 1 it went to Joe, and Mary is where Joe used to be; that will work. But it Mary is where Steve used to be, pressing one will go where Joe was and not to Mary. Understand?

Ok, for the first part- changing the greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 (this is the default password, but can be changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.


The call forwarding to Voicemail: You need to know how to manuver around programming via the template on your phone:
-> press FEATURE 9 8 5 to get the DN of voicemail
-> FEATURE * * 2 6 6 3 4 4 (**CONFIG)
-> password: 2 6 6 3 4 4
->TERMINALS&SETS and Enter
-> type in extension that you want to change and Enter
-> next to CAPABILITIES and Enter
-> FWD NO ANSWER and Enter and put in the DN of the voicemail
-> hit NEXT and then RLS and voila, you are done!

SOURCE: How do you change passwords without knowing previous passwords in order to change voicemail greeting??

Actually, even as a technician, you will never know the origonal password.
But you can get in to reset the existing password back to 0 0 0 0.

There are a couple of steps; depending on your voicemail system, voicemail's are done differently, but try this first.

got to a M7310 set
-> dial FEATURE 9 8 3
-> password: 1 0 2 0 0 0 0
-> you should now see ADMIN and under that MBOX, AA, OTHR
press MBOX
-> press CHNG
-> dial the extension of the phones that you need changed
-> you should now see PASSWORD and under it RESET, press RESET (This resets the mailbox back to 4- zero's)
-> hit the * to back up and repeat fopr all the other extensions.
-> hit RLS after all is done and voila... you have now changed those passwords to those mailboxes.

Now when the new users dial F981 at their desks, and dial 0 0 0 0 the first prompt they get is pleasde change password.

SOURCE: Caller ID not working on my t7316 phone

You can copy and paste this link below to go to a site where you can download your entire manual:

http://www.alphatelecom.ca/meridian_norstar_manuals.htm

george peters

• 860 Answers
• Posted on Apr 16, 2010

SOURCE: i'd like Employee B's phone ext to ring when a

I'm losing it on the transfer from B's phone to B. Is B at another desk or is he/she out of the office? also, What is B's extension number?