Sounds like the starter winding is bad.
The cutter disc is welded directly to motor shaft. So is the allen wrench fitting.
So if disc rotates freely, then you should be able to feel the allan wrench fitting rotate too.
Use broomstick instead of hand down disposal.
If motor hums and cutter disc does not spin, but cutter disc can be moved freely, then disposal needs to be replaced.
I wish they made repairable motors so that metal and copper doesn't get thrown into the scrap recycle metal bin.
I wrote ez disposal replacement tips:
http://beta.fixya.com/support/r7929008-replace_garbage_disposal
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